Receptionist, Regent Business Centers, Brentwood, CA (08/2011-present)Act as gatekeeper and face of company for all in-person and telephone interactions. Proficient in FlexAttendant software used for multi-line phone system. Maintain a professional and discretionary attitude while working closely with 50+ executive suite tenants. Provide detail-oriented service for clients including clerical projects, conference room scheduling, and mail service. Create and input service tickets for client billing. Take inventory and keep stock of all kitchen and office supply items, ordering when necessary. Implement eco-conscience initiatives including research for more responsible product ordering and development of green alert news letter. Collaborate with Sales Manager on social media marketing initiatives. Responsible for preserving overall tidy appearance and positive atmosphere of office.

Drive sales in the corporate, travel professional, and leisure markets for room nightsand overall utilization of Hotel facilities. Develop B2B Corporate Program creatingstructure, collateral pieces, and sales presentations. Manage entire supply chain of keystakeholders from start to finish. Build new relationships and maintain existingpartnerships through in-person, phone-based, and digital interactions. Create and sendmonthly e-newsletters to database and collaborate with Marketing/PR Departments oncreative promotional videos. Organize trip itineraries for individual and executivetravel. Travel regularly to represent property during group and individual sales calls aswell as industry tradeshows. Act as key contact and liaison for all VIP guests and assistin overseeing Front Desk activities and relations. Responsible for creation of accreditedhotel Standards of Service along with the Reservations script.

Manage day-to-day relationships with strategic partners in the hotel, spa, and salonmarket. Key sales driver with managerial oversight of United States territory. Adviseexecutive management team by consulting on international distribution deals, collaboratingon sales pitches, and making product recommendations. Develop targeted campaigns withmarketing department that bolster sales for wholesale partners. Consult with productdevelopment and operations teams to create compelling new scents and products. Performextensive product knowledge, technical skill, and sales training both internally andexternally onsite and over the phone. Experience managing direct support sales staff andinternship program. Travel regularly to represent company at industry conferences,partner meetings, and training sessions. Implement charity initiatives to give back tocommunity while improving company image.

Provide mindful customer service by catering to members' every need. Maintain aprofessional and discretionary attitude while working closely with numerous high-profileand celebrity guests. Proficient in Resortsuite software used for scheduling appointmentbookings and the management of individual member profiles and accounts. Sustain composure with a congenial disposition amidst high-volume spa and fitness environment. Collaborate with merchandising director to optimize in-store merchandising concepts to facilitate sales.