Abigail Hayden Email & Phone Number

Denver Metropolitan Area

Denver, Colorado, United States

● Communicated with over 400 dealers and 50 manufacturers to implement appropriate equipment for companies with an average of 2,000 employees● Collaborated with the leadership team to reorganize the entire company process resulting in a more efficient workflow● Implemented new processes and trained employees through company acquisition while managing a team of four ● Restructured and managed distribution process to improve customer experience● Streamlined the compensation and commission process which ultimately surfaced >$300,000 of un-accounted for profits due to previous process inefficiencies● Documented SOP procedures for new hires to understand our CRM tool

Denver, Colorado, United States

● Administered fast and effective solutions for customer problems, earning a 100% customer satisfaction rating● Created and implemented a new lead procedure that resulting in a 35% increase in lead closure● Adept at understanding, calculating, and communicating cost structures and benefits received by customer’s purchasing products● Attained a vast knowledge of over 30 manufacturers equipment functionalities● Marketed company events to customers, repeatedly resulted in hitting >100% of our team’s sales target● Effectively managed a service request lifecycle and exceeded resolution rate and response time targets● Sales order management – managed entire sales cycle in CRM tool, provided sales order, order status, pro number, proof of delivery, etc. to customers

Greater Denver Area

• Provided exceptional customer service by understanding the customer problems and implementing solutions within 24 hours, creating 100% customer satisfaction• Created and implemented a new lead procedure that resulted in a 35% greater lead closure amount• Able to understand, calculate and communicate cost structures and benefits received by the customer when purchasing our products• Gained a great understanding for 30 different manufacturers equipment and was able to engage in public speaking to demonstrate• Documented SOP procedures that new hires were able to use to understand our CRM tool, Orgo• Identified and eliminated duplicates and inaccurate data records in Orgo• Effectively managed a service request lifecycle and exceeded resolution rate and response time targets

Delafield, Wisconsin

• Communicated effectively with customers to up-sell items to ensure customer satisfaction

Greater Milwaukee Area

• Managed relationships with accounts daily, to ensure all needs of my customers• Secured primary locations within accounts to create product displays and recommended displays to retailers that helped improve the visibility of the company products to help exceed sales goals• Assisted in-store sales and customer liaison for General Beverage products

Fox Valley, Wi

• Develop patients cognitive skills through therapy sessions to improve their self sufficiency

Menomonee Falls, Wi

• Coordinated a 250 person golf outing for the eighth annual Jerry Maahs Memorial Golf Outing to benefit the Leukemia and Lymphoma Society in which we raised more than $125,000 for cancer research • Created sale leads by improving the organization in Taste of Alto-Shaam hands on demonstration, and trained replacement documented the process for succession • Identify continuous improvements within the organization through analytical skills • Assisted in creating three networking events for current interns at Alto-Shaam• Attended Alto-Shaam seminar with current customers which allowed me to communicate effectively with customers

Menomonee Falls, Wi

• Identify differences, corrected data, and updated sales data in software for data integrity, demonstrating strong attention to detail • Deployed leads and Alerts to outside sales representatives to increase efficacy of sales team• Collected good manufacturing practice (GMP) reports to follow FDA rules • Shadowed the National Accounts Manager to learn the sales process of national accounts

Pewaukee, Wi

• Administered a classroom of 18 toddlers while effetely communicating with families and administration daily

Menomonee Falls, Wi

• Generated monthly reports that were communicated to the management team • Constructed a manual/guide on how to use the customer relationship management software for all the outside sales representatives • Documented over 500 National Restaurant Food trade show leads into our customer relationship management software

Delafield, Wi

• Demonstrated strong work ethic in a fast pace environment while satisfying customer needs

North Lake, Wi

• Developed organizational skills packing boxes filled with different orders • Gained good work ethic at a young age

Bachelor’S Degree, Business/Corporate Communications

High School

Activities and Societies: Basketball Volleyball Tennis Best Buddies Church SchoolBasketball Volleyball Tennis Best Buddies