Abigail Lund Email & Phone Number

Mesquite, Texas

Mesquite, Texas

Grapevine, Texas

Grapevine, Texas

Sherman/Denison, Texas Area

Facilitate on time delivery of customer parts from time of order entry until delivery, while increasing ESD accuracy by 30 Pts to stabilize the initial process while SAP system changes are being developed to institute a permanent automated solution. Coordinate with a global team of contemporaries and superiors as CSR Factory Champion for Dealer Divestitures, continuing to successfully onboard all Caterpillar Dealers globally from 2013-2015Research customer grief claims and administer credit as appropriate while coordinating return of partsManage timely delivery of parts to meet established ship dates for Committed Planned Repair Orders and Future Dated OrdersConduct various reports and complete projects including identifying parts missing Country of Origin for shipment, resolving order entry system errors, uploading ESDs for all back logged customer orders, administering freight charges for parts shipment Take on increasing responsibility by participating in multi-department improvement projects, as both a leader and subject matter contributor

Dallas/Fort Worth Area

Worked as a temporary administrator in Parking, Guest Relations for the DFW International AirportAssisted customers via telephone, e-mail, and fax by providing information, processing requests for parking related services, investigating, evaluating, and negotiating solutions to customer concerns using various computer databases Took on increasing responsibility for reports and data entry due to consistency of work and dependabilityManaged record inventory and assisted in implementing record retention schedule Processed mail, email, faxes, and all other correspondencesMaintained office records such as revenue reports, failed credit card transactions, refunded and waived fees

Denton, Tx

Supervised up to 12 referees and 50 participantsEvaluated nightly game performance of referees and provided guidance toward areas of improvementManaged game sites, ensuring timely starts, proper setup and safety of employees and players Effectively mediated and resolved conflicts between referees and participants Worked with colleagues and superiors to add sports and events to Recreational Sports and organize outreach events Filed thorough incident reports documenting crucial information for injuries, accidents, and behavioral violations

Sherman/Denison, Texas Area

Summer receptionist and for a CPA firm.Implemented paperless file storage by scan in files into computer database, significantly increasing efficiency Restructured tax file cabinets, greatly improving organization of records management systemTactfully coordinated with clientele and supervisors to schedule appointmentsCultivated warm and welcoming atmosphere while receiving clients into the officeSuccessfully multi tasked traditional office duties such as phone operations, data input and mail processing