Co-led a 26 person team of Account Managers, Account Executives, and BDR's. - Coached functional excellence, supported new team members onboarding and development at scale, delivered and developed in person Sales Enablement / Training plan - Identified areas of skill development; grew and developed Account Managers, Account Executives, and BDR's throughout the sales cycle- Collaborated with Sales Team, Operations, and Sales Leadership to ensure accounts are resourced to drive maximum value and impact for our customers- Identified vertical trends; guided measurement strategies and performance optimizations that drove customer retention and upsells- Demonstrated strong product and technical expertise; a Nextdoor expert for our team and customers- Partnered cross functionally to identify gaps and opportunities for training and improving work streams; developed best practices to scale and drive revenue growth for Nextdoor- Built a culture of sharing; leveling up, and helped to mentor and develop AE's into AM's- The main point of escalation and advocacy for team, vertical, and customers- Collaborated with leadership to strategize and execute the long-term vision - Active participant in in-person Nextdoor events, trainings, off-sites, volunteer days (co-captain '23), and other team building exercises- Nominated and promoted to lead Nextdoor's WIN (Women's Inclusion Group) in July 2024

Inaugural Mid-Market Growth Account Manager + Client Partner hybrid role. Despite being the only Account Manager without a Client Partner and Sales Operations counterpart, I finished the year at 669% to goal reaching $1.8M in revenue. Grew Top 5 accounts from $0 revenue to $50k + which then graduated to an additional service tier.+ Responsible for quota attainment, new business, and account management as the only individual hybrid CP/AM + Selected to help test alpha version of Neighborhood Ads Center+ Individually responsible for bringing in 12 of the 20 advertisers converted for new platform test (60%)+ Directly involved with helping to develop the SMB to Growth lifecycle+ Assisting in developing external and internal comms around upper and lower funnel outreach+ Works cross functionally with Ad Operations, Support Operations, Revenue Programs, Sales Enablement, and Ad Policy.

Mid-Market Account Manager at Nextdoor within Accelerate program. Worked in tandem with a Client Partner to achieve 142% of pod goal for Q4 2022.

Senior Customer Success Account Manager on the SMB team leading the Government and Causes vertical.+ Supports a book of business of the top ~100 high-value customers via email and phone support, by providing strategic input, proactive proposals, campaign management, trouble-shooting and optimization inputs+ Works closely with customers to understand their marketing and campaign objectives, and provide customized recommendations for their campaign strategy on Twitter, including product recommendation, media plan variations+ Supports customers in setting up their campaign including targeting suggestions, optimization, and monitor campaigns regularly to deliver campaign KPIs+ Proactively pitches Twitter's diverse product suite, features and packages to customers+ Supports Marketing efforts to educate and consult clients on how to use Twitter’s advertising products, best practices, and how to develop effective campaigns+ Executes, optimizes, and analyzes advertising programs using internal tools and dashboards+ Cross-functional collaboration to navigate operational, technical and policy issues, and liaise with stakeholders

As a Customer Success Account Manager on the SMB team I am responsible for a book of around ~150 clients. My main focus is helping our client's maximize their efficiency and understanding of Twitter Ads.I am also one of the lead Government and Causes partners within the SMB tier. I work with various government agencies/non-profits to build ad strategies within Twitter's policies as well as assist with certification and #twitterforgood grants. I am passionate about organization, communication, and making sure everyone feels like they are a part of the team. Our incredible SMB org is a testament to truly #lovewhereyouwork.

As a Customer Success Specialist at Glassdoor I enhanced service and value for over 6,000 Small Business clients. From the start of the partnership through renewal, I made sure their purchased products and relationship with Glassdoor were optimal.+ Worked closely with clients to ensure the success of a shared customer portfolio with purchased Glassdoor services + Facilitated daily onboarding optimization calls for clients+ Facilitated a high volume of Semi-Annual Business Reviews, 3 Month Check-Ins, 7 Day QA's, and case calls each week+ Functioned as the voice of the customer to provide internal feedback on how Glassdoor can better serve our larger customer base + Maintained a deep understanding of the product and market + Proactively mitigated risk across large segments of SMB clients+ Helped pioneer pooled support coverage for SMB clients (launched April 2018)+ Worked closely with internal Salesforce/Lightning CRM to grow knowledge and determine best processes when moving to a new system Q1 2018+ Consistently achieved or surpassed all KPIs for the pooled support team since hire date+ Extensive knowledge in Salesforce CRM, JIRA, KPI's, support queues/ ticketing systems, and data analysis (Tableau, Lightning, Seismic, Gainsight)

+ Direct support for Inside Sales+ Created & optimized online advertising campaigns for clients via data-driven performance analysis+ Ensured adequate source tracking for all campaigns+ Proficient with boolean logic and creation of complex boolean queries+ Identified opportunities to opt campaigns into mobile traffic using Indeed Apply+ Daily management of a large dedicated book of business alongside our Sales and Strategic Account Management team to meet and exceed client expectations+ Consulted with prospective and existing clients as a product and technical expert+ Diagnosed and solved technical problems+ Helped clients measure their success and ROI from Indeed+ Devised customized client solutions given variations in hiring goalsOctober 2017: Completed extensive Client Services training course with Indeed's specialized CS Development team in Stamford, Connecticut.

+ Identified scams, spam and other low quality job opportunities through analysis of data and communication+ Performed in-depth investigations of companies and communication + Proficient with boolean logic and creation of complex boolean queries+ Moderated quality of job opportunities and accounts by effectively recognizing problematic patterns and 'red flags'+ Moderated the quality of content submitted to Indeed company pages+ Created complex queries to help flag fraud and spam accounts+ Investigated and responded to requests both internally and externally + Helped develop quarterly initiatives to improve Indeed products and internal tools+ Helped define and develop policies that guide company-wide quality decisions+ Successful record of building and improving operational processes to support data collection and data integrity (Introduced, planned, and executed integrating Zendesk metrics to Resume Appeals process Q3 2017)+ Highly skilled in both Zendesk and JIRA ticketing platformsHighlights:+ Wrote multiple official policies related to Contacts and Submitted Content team+ Surfaced and took the lead on project devoted to further developing and writing official macros in respect to the Resume Appeals process+ Directly involved in training new team members during Indeed's exponential growth+ Developed and implemented individual projects taking a proactive approach to our resume product and social media

The key liaison between advertisers/sales and all fulfillment/support channels within the San Francisco Chronicle, SFGate.com, and other third party vendors. Responsible for ongoing customer service with advertisers, as well as coordinating all post-sales activities including order processing, fulfillment, reporting, and invoicing across all SFC/SFGate.com channels.+ Worked directly with sales and advertisers to manage the fulfillment of all advertising products, including clarifying rates, schedules and creative needs.+ Scheduled, altered and cancelled ad orders into the appropriate ad delivery platform (i.e., AdMarc and/or AdManager for print; DART for print and deliver; DFP for digital delivery; reseller portal for DMS)+ Ensured accurate and timely advertiser billing by processing necessary billing orders through AdMarc and confirmed accuracy in the daily reports+ Checked inventory, availability, and quantities for sales using available tools+ Worked with advertisers to provide proof of delivery, including: Pulling electronic tearsheets from SHOOM for print ads, requesting screen captures from Media Trust for digital display, pulling delivery reports from DFP or the Reseller Portal for digital and DMS+ Managed the production of all creative assets for advertisers through to final+ Monitored all campaigns, print and digital, for delivery+ Utilized SFDC to track all advertiser activities+ Submited new account information; updated advertiser and contact info in SFDC+ Provided sales copies of advertisers and sales copies of invoices from OSG as necessary+ Tracked advertiser revenues + Managed quote rate card or contract rates; provided modular sizes, deadlines, ad materials submission information; provide sales flyers on special sections and demographic information.+ Provided sales with client sales and revenues from the billing system, as necessary+ Proficient in Google ADWORDS Premier SMB partner/training

Essential Functions:+ Processed ticket sales quickly and accurately + Managed 500+ individual interactions/transactions daily+ Maintained que and ensured each guest had a positive experience+ Performed various customer service duties/tended to issues Experience & Skills + Cash handling in a high volume operation+ Demonstrated strong initiative and decision making abilities+ Demonstrated excellent guest service skills+ Ability to communicate clearly and effectively with a diverse range of guests and team members+ Ability to maintain a friendly and courteous demeanor in a fast paced work environment+ Maintained professional attitude and poised appearance at all times

Managed Digital Presence+ Tracked ILS postings+ Maintained monthly ROI Marketing Reports + Maintained and monitored all Facebook pages for all properties+ Created and maintained online presence on relevant rental websites+ Managed property marketing collateral design and work orders+ Designed and created monthly newsletters + Corporate and individual property mgmt

Community Manger: + Provided customer support to prospective and current clients + Managed Chirpify's 'Uservoice' customer service platform + Responsible for digital communication regarding Social Media: - Facebook - Twitter - Instagram - Pinterest+ Handled customer relations + Assisted with initial campaign launches+ Assisted with account management+ Assisted with Marketing/Strategy+ Assisted with content creation+ Business Development + Qualified, introduced and sold Chirpify's unique Social Commerce solution to new prospectsExecutive Admin: + Managed and maintained executives’ schedules. + Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution. + Prepared responses to correspondence containing routine inquiries. + Demonstrated knowledge of principles and processes for providing customer and personal services including:- customer needs assessment- meeting quality standards for services- evaluation of customer satisfaction

+ Assisted business development team working with musicians + labels+ Developed and categorized targeted lists of potential clients+ Performed initial outbound and inbound reach out+ Developed potential campaign plans + Developed best practices/digital outreach strategies+ Assisted with initial campaign launch + Assisted with account management

+ Responsible for creating and developing all Digital Media including:- Facebook- Twitter- Instagram- Pinterest- Tumblr+ Implemented and developed debut marketing strategy for Dreem Digital+ Successfully grew Twitter to 300+ relevant followers in >4 months+ Worked with various clients as a consultant regarding their debut marketing campaigns-Designed and implemented digital media strategies -Worked closely with individuals to acquire a solid understanding of their goals and strategized to develop the most efficient campaign.

A group of Portland State University students designed a campaign to reach potential organ donors in the Pacific Northwest via small document design. The campaign utilized social networking and graphic design skills as well as a knowledgeable application of pop culture. The finished product incorporated social networking into the posters to encourage the accessibility of online registration for organ donation.

+ Attracted potential customers by answering product and service questions; suggesting information about other products and services.+ Opened customer accounts by recording account information.+ Maintained customer records by updating account information.+ Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.+ Maintained online chat customer service platform.