Abigail Nash Email & Phone Number

Malmö, Se

• Delivers comprehensive training programs, empowering customers and partners to maximize product use.• Creates and updates knowledge base articles, ensuring clarity and accessibility for end-users.• Manages customer requests through email and phone, leveraging creative problem-solving to resolve issues efficiently.• Presented at Web Manuals largest attended internal user Conference, fostering engagement and facilitating knowledge sharing among users.• PM for Strategic Project to enhance Enterprise Implementation process in service of winning and growing key accounts

Seattle, Us

Led cross-departmental initiatives at REI, utilizing Salesforce, SAP, and other tools to drive team performance and achieve record-breaking sales months. Championed continuous improvement in staffing, training, inventory management, and merchandising, contributing to the highest shop labor sales month of $100K in company history.

Seattle, Us

• Trained over 50 new hires and current employees in how to resolve shipping, payment and service issues while upholding company policies and procedures utilizing Zoom, Teams, and Spark LMS.• Educated staff in procedures for documenting customer correspondence in Sterling OM and CRM software to track requests, issues and resolutions.• Assisted Talent Enablement team through editing course content to accurately reflect retail operations and workflow.• Blended business's goals, mission and values with department initiatives to deliver high-quality training. Provided feedback with actionable suggestions for improvement.

Seattle, Us

• Research and accurately resolve a variety of service scenarios using contact center specific software and systems, using critical thinking and creative problem solving to de-escalate upset customers, provide an authentic and positive REI experience and promote the co-op.

Seattle, Us

• Provided coaching, direction and leadership support in support of department, company and customer service results. Performs manager duties in the absence of Manager.• Drove and delivered on departmental KPIs included decreased AHT, maintenance of projected service levels, First Content Resolution and CSM.• Monitored service levels, operational statistics, reports trends, variances and issues, and takes accountability for achieving goals.• Oversaw training and development of SCS employees and makes effective staffing decisions to support service level, budget goals and customer experience.

Seattle, Us

• Led an agile, service-focused team of 40+ employees. Inspired teams to drive workflow improvements and achieve departmental and company wide KPIs including $10M Gross Sales. • Served as Store Visual Merchandising Manager. Sales Manager for highest sales department by volume (Clothing, Footwear, Fitness and Basics categories.)• Mentored and coached employees on company processes, procedures and best practices.

Seattle, Us

• Planned, led and executed REI Rochester's Grand Opening Weekend under $15K budget with an estimated PAX of 2,000.• Directed hiring, training, and development of REI Experiences staff in emerging local market.• Planned quarterly class and program assortment in alignment with national marketing strategy.• Selected programming for targeted paid social media posts.• Collaborated with store teams to ensure support of REI Experiences programs

Seattle, Us

• Coached large groups of people for in-store and in-the-field education programs. • Developed class content, delivered customer service during outing, and conducted sound risk management. • Coordinated program logistics, communicated with internal and external stakeholders, maintained inventory promotional materials and program equipment.

Seattle, Us

Wallingford, Connecticut, Us

• Managed e-commerce, shipment and customer service for RIPE online store and the inventory of POS marketing materials and product samples to sales team nationwide. • Developed and implemented RIPE's first integrated social media strategy for company's two product lines, RIPE Bar Juice™ and RIPE Craft Juice™. Contributed to redesign of RIPE Bar & Craft Juice website. • Generated company's first editorial calendar, created visual content & copy featured promotional campaigns, recruited key Instagram influencers to increase followers.

Bloomfield, Ct, Us

• Account Manager for large scale distributors including Wayfair™. • Art Directed Lesro’s first digital marketing video and created integrated social media marketing plan.

Boston, Ma, Us

• Managed a staff of over 20 employees, trained new hires and interns in all aspects of customer service, sales, facility operation and climbing safety. • Created and executed engaging B2B and B2C marketing initiatives, managed all social media and marketing platforms. • Coordinated logistics and pricing for special events and competitions, including location's first professional climbing competition. • Created and ran local retail program.• Organized staff from across all facilities to become American Mountain Guide Association Climbing Wall Instructor certified.

Meriden, Ct, Us

• Produced 2 segments in which Eastern Mountain Sports' featured on local NBC Connecticut morning show.•Produced written and visual content for Eastern Mountain Sports blog and YouTube channel.

• Edited content for on-air and online distribution, managed graphics and on-air animation, and operated teleprompter. • Trained in creative department, writing content for nightly topicals, associate produced 2 morning show segments.

• Assisted with transportation for in studio and on location commercial, television and feature film sets.• Past work includes: "30 Rock," "Law and Order SVU," "A Gifted Man" and "Too Big To Fail."

• Scheduled, crewed and coordinated transportation, equipment and petty cash for "10 Grand in Your Hand," and "Stuffer." • Compiled and distributed call sheets, directions, and email reminders to the show's cast and crew.• Assisted the Executive Producer and CEO of Boy Wonder Productions on an as need basis.

• Mail distribution.• Accounting data entry and management.• Preparing Meeting Rooms and coordinating catering for in person meetings.

Bachelor'S Degree: Film And Media Arts, Communication And Media Studies

Semester For Outdoor Educators, Ouutdoor Education

Certificate, Film