Abigail Nash Email & Phone Number

Malmö, SE

• Delivers comprehensive training programs, empowering customers and partners to maximize product use.
• Creates and updates knowledge base articles, ensuring clarity and accessibility for end-users.
• Manages customer requests through email and phone, leveraging creative problem-solving to resolve issues efficiently.
• Presented at Web Manuals largest attended internal user Conference, fostering engagement and facilitating knowledge sharing among users.
• PM for Strategic Project to enhance Enterprise Implementation process in service of winning and growing key accounts

Seattle, US

Led cross-departmental initiatives at REI, utilizing Salesforce, SAP, and other tools to drive team performance and achieve record-breaking sales months. Championed continuous improvement in staffing, training, inventory management, and merchandising, contributing to the highest shop labor sales month of $100K in company history.

Seattle, US

• Trained over 50 new hires and current employees in how to resolve shipping, payment and service issues while upholding company policies and procedures utilizing Zoom, Teams, and Spark LMS.
• Educated staff in procedures for documenting customer correspondence in Sterling OM and CRM software to track requests, issues and resolutions.
• Assisted Talent Enablement team through editing course content to accurately reflect retail operations and workflow.
• Blended business's goals, mission and values with department initiatives to deliver high-quality training. Provided feedback with actionable suggestions for improvement.

Seattle, US

• Research and accurately resolve a variety of service scenarios using contact center specific software and systems, using critical thinking and creative problem solving to de-escalate upset customers, provide an.

Seattle, US

• Provided coaching, direction and leadership support in support of department, company and customer service results. Performs manager duties in the absence of Manager.
• Drove and delivered on departmental KPIs included decreased AHT, maintenance of projected service levels, First Content Resolution and CSM.
• Monitored service levels, operational statistics, reports trends, variances and issues, and takes accountability for achieving goals.
• Oversaw training and development of SCS employees and makes effective staffing decisions to support service level, budget goals and customer experience.

Seattle, US

• Led an agile, service-focused team of 40+ employees. Inspired teams to drive workflow improvements and achieve departmental and company wide KPIs including $10M Gross Sales.
• Served as Store Visual Merchandising Manager. Sales Manager for highest sales department by volume (Clothing, Footwear, Fitness and Basics categories.)
• Mentored and coached employees on company processes, procedures and best practices.

Seattle, US

• Planned, led and executed REI Rochester's Grand Opening Weekend under $15K budget with an estimated PAX of 2,000.
• Directed hiring, training, and development of REI Experiences staff in emerging local market.
• Planned quarterly class and program assortment in alignment with national marketing strategy.
• Selected programming for targeted paid social media posts.
• Collaborated with store teams to ensure support of REI Experiences programs

Seattle, US

• Coached large groups of people for in-store and in-the-field education programs.
• Developed class content, delivered customer service during outing, and conducted sound risk management.
• Coordinated program logistics, communicated with internal and external stakeholders, maintained inventory promotional materials and program equipment.

Seattle, US

Wallingford, Connecticut, US

• Managed e-commerce, shipment and customer service for RIPE online store and the inventory of POS marketing materials and product samples to sales team nationwide.
• Developed and implemented RIPE's first integrated social media strategy for company's two product lines, RIPE Bar Juice™ and RIPE Craft Juice™. Contributed to redesign of RIPE Bar & Craft Juice website.
• Generated company's first editorial calendar, created visual content & copy featured promotional campaigns, recruited key Instagram influencers to increase followers.

Bloomfield, CT, US

• Account Manager for large scale distributors including Wayfair™.
• Art Directed Lesro’s first digital marketing video and created integrated social media marketing plan.

Boston, MA, US

• Managed a staff of over 20 employees, trained new hires and interns in all aspects of customer service, sales, facility operation and climbing safety.
• Created and executed engaging B2B and B2C marketing initiatives, managed all social media and marketing platforms.
• Coordinated logistics and pricing for special events and competitions, including location's first professional climbing competition.
• Created and ran local retail program.
• Organized staff from across all facilities to become American Mountain Guide Association Climbing Wall Instructor certified.

Meriden, CT, US

• Produced 2 segments in which Eastern Mountain Sports' featured on local NBC Connecticut morning show.
• Produced written and visual content for Eastern Mountain Sports blog and YouTube channel.

• Edited content for on-air and online distribution, managed graphics and on-air animation, and operated teleprompter.
• Trained in creative department, writing content for nightly topicals, associate produced 2 morning show segments.

• Assisted with transportation for in studio and on location commercial, television and feature film sets.
• Past work includes: "30 Rock," "Law and Order SVU," "A Gifted Man" and "Too Big To Fail."

• Scheduled, crewed and coordinated transportation, equipment and petty cash for "10 Grand in Your Hand," and "Stuffer."
• Compiled and distributed call sheets, directions, and email reminders to the show's cast and crew.
• Assisted the Executive Producer and CEO of Boy Wonder Productions on an as need basis.

• Mail distribution.
• Accounting data entry and management.
• Preparing Meeting Rooms and coordinating catering for in person meetings.

Bachelor'S Degree: Film And Media Arts, Communication And Media Studies

Semester For Outdoor Educators, Ouutdoor Education

Certificate, Film