Leads a cross-functional team of 19 technicians in the maintenance and repair of 47 complex electronic, electromechanical, PLC, network, and computer systems. Develops functional plans and schedules for technical operations encompassing labor, material costs, outsourcing requests, and customer coordination requirements. Manages personnel files, accounts for records and awards, and authors periodic evaluations. Facilitates status briefings for upper management on employee productivity and equipment outages focusing on their impact to the firm’s overall goals.  Coordinates and schedules planned and emergent maintenance for $90.4 million dollars of electronic equipment, incorporating the requirements of 4 different departments, ensuring minimal downtime with negligible impact to customers.  Established employee onboarding initiative that provided 6 new hires with clear guidelines, training on their specific occupation, the tools to succeed, and an introduction to the company’s culture that helped define their role in the team and its mission.  Coordinates team-building and morale events for staff members; executed 20 outings including luncheons, team dinners, group hikes, and a family amusement park trip.  Enforced compliance to safety standards through the performance of weekly maintenance inspections, resulting in documentation of 0 safety violations for team during term of service.  Oversaw the completion of 10,326 preventative maintenance actions, earning a maintenance quality inspection rating of 99%.

Oversaw a group of 5 subordinates in the maintenance and repair of 16 complex electronic, electromechanical, PLC, network, and computer systems. Led morning meetings to discuss objectives, coordination, and required tools, parts, and materials. Controlled workplace intranet software systems, verifying users were complying with written policy and providing individualized training to users on proper operation. Supervised team trouble-call dispatchers, ensuring proper phone etiquette, issue reporting techniques, and customer service were within standards. Evaluated accuracy of work orders, department instructions, and standard operating procedures to support safety of technicians, operators, and equipment.  Instituted cataloged materials inventory, ensuring necessary office supplies and consumable goods are prepared in advance, eliminating materials shortages.  Performed annual audits of company instructions and procedures, inspecting for validity, ensuring work spaces are outfitted with latest revisions, and, when necessary, drafting new instructions.

Maintained and repaired 16 electronic, computer, and mechanical systems. Submitted daily reports of maintenance discrepancies, system deficiencies, safety violations, and process control issues to supervisor.  Headed team purchasing account, handling a budget of $1.2 million for technical purchasing, office supplies, and consumable goods, outlining inventory controls processes and decreasing shipment delays by 30%.  Facilitated cross-training for 23 employees, reducing task turnaround time by 23%.  Created and implemented a new qualification standard that required dispatchers in training to pass a practical and level of knowledge exam in order to be authorized to take on the role.

Supervised inventory, records, purchases, and cash asset handling of 5 locations.  Implemented new POS systems that restructured asset management and inventory-sharing for 5 stores, reducing overstock and increasing vintage product sales by 20%..  Pioneered social media campaign that increased online visitor traffic by 80%.