Abigail Riley Email & Phone Number

Working with departments to identify, analyze, prioritize and evaluate needs.Providing professional consultation and guidance to departments in formulating budgetrequests, estimating costs, and projecting revenues.Developing recommendations in response to questions from directors, city management,and City Council by analyzing financial, staffing and other.

Envisioned and created the Business Services Division to operate as a team and manage, improve, and evaluate the business functions (including equity & inclusion; performance management; strategic planning; budget management and analysis; data and software management and analysis; human resources and payroll; purchasing and contracting; accounts payable.

Managed the $28 million budget for the Asheville Fire Department, which included envisioning, building, and compiling information, benchmarks, reports, analysis, and introduced new and improved budget-based communication methodsWorked as a member of the Budget Team and communicated effectively to all departments, their directors, and City Manager.

Asheville, NC

Mapped and evaluated current business processes to provide a foundation for defining business activities and to further develop procedures, models, and operation processExamined the business unit’s activities and trends, compared analysis against the service standards and best practices, presented findings, and worked with department leadership to identify.

Asheville, North Carolina Area

• Maintained department’s accreditation files and standards, including developing and maintaining department policies and procedures manuals
• Monitored construction projects budgets including preparing and processing budget amendments and contract payments for capital improvement projects
• Coordinated all grants including the Parks and Recreation Trust Fund, Community Development Block Grant, Tourism Product Development Fund, and North Carolina Department of Resources Recreation Trails Program
• Coordinated special meetings, hearings, public information sessions, educational trainings, and conferences. Provided administrative support including making arrangements for locations, speakers, and other needed.
• Composed, edit, and coordinated preparation of reports, correspondence, and other materials. Researched and compiled reports with benchmarks, facts, and recommendations for key Department and City personnel
• Screened and routed projects according to content of communications to appropriate staff

Asheville, NC

• Focused on customer interaction and satisfaction including addressing citizen and public concerns; accepting special projects from staff members; and ensuring satisfaction from all internal and external parties who.
• Created policies and procedures surrounding press for department events
• Participated in the department’s business services activities including payroll, accounts receivables, and accounts payables
• Created, edited, and reviewed new and existing documentation in order to define and design a policy and procedure manual, Board manuals, and a division job and responsibility function matrix
• Compiled data and wrote executive reports on researched topics

Boone, NC

• Compiled research for a university faculty member
• Administered office functions such as customer service, answering telephones, scheduling meetings, processing mailing, and producing correspondence within the department and among other departments
• Catalogued data on currently enrolled students to be used by the department for accreditation and future statistical uses

Raleigh, NC

• Conducted primary research on the costs to and compiled the data for North Carolina for the implementation of the new Federal regulations for WIC food packages
• Reviewed and analyzed financial aspects of food and nutrition policy for women and children in North Carolina

Chapel Hill, NC

• Compiled, audited, and analyzed data in order to strengthen existing policies and regulations using databases and spreadsheets to reflect the found results
• Conceptualized, designed, and implemented vital resource tools through the use of manuals, forms, and filing systems
• Reevaluated and streamlined essential job functions
• Supervised NC Medical License renewals and credentialing
• Spearheaded the office’s new Medicare Reimbursement process and managed the collection of documents and credentials
• Trained new employees on office functions and procedures

Mpa, Public Management & Non-Profit Management

Bachelor'S Degree, Business Administration And Management, General