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@purchase.edu
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Abigail Rivera is listed as Senior Provider Experience Specialist at Zocdoc | Developing Positive Customer Relationships for 7+ Years based in Lodi, New Jersey, United States. AeroLeads shows a work email signal at purchase.edu and a matched LinkedIn profile for Abigail Rivera.
Abigail Rivera previously worked as Client Operations Associate at Zocdoc and Associate Manager, Customer Experience at Soko Glam.
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Abigail Rivera is a Senior Provider Experience Specialist at Zocdoc | Developing Positive Customer Relationships for 7+ Years.
Listed skills include Microsoft Office, Customer Service, Management, Research, and 12 others.
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• Supported patients and practices via phone, chats and email• Answered patients’ questions and made sure they got the appointments they needed• Fielded requests from multiple users simultaneously
• Created a culture that provides a best-in-class customer service experience for the Soko Glam community• Supervised and provided ongoing learning and development of team members• Participated in recruitment and onboarding new team members• Collected availability and managed agent schedules/timesheets
• Provided "best-in-class" customer service and maintained relationships with customers to improve retention rate• Handled inbound messages via email, live chat, Facebook and Instagram• Provided knowledge through skin consultation program and tailored recommendations based on each customer's specific needs• Processed customer returns
Greater New York City Area
• Handled customer inquiries/complaints• Maintained diplomacy when listening and soothing upset customers• Consistently met monthly performance statistics for customer satisfaction • On-the-job trainer for both new and experienced associates for chats and phones (English and Spanish)
White Plains, New York
• Provide timely and friendly cafe service• Cashiering and inventory• Maintain product presentation standards as well as cafe cleanliness.• Prepare and serve drinks and food in accordance with health code and cafe standards.
Purchase, New York
• Design programming to increase community, social justice, academic integrity, and promote self-care.• Create a safe and healthy living community in an area of 48 students• Communicate with residents to air grievances or discuss issues, as well as help them find effective solutions• Ensure security by making scheduled rounds of the complex area when on duty
Purchase, New York
• Support office by receiving and making phone calls• Organize and file residence housing information• Distribute student gift packages and loaner keys• Input work orders and billing statements
Greater New York City Area
• Organize and mobilize CITYarts’ mailing list• Update and expand press contact lists• Update social media on facebook, twitter and blog• Research possibilities for media coverage & suitable markets to sell products and services
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Abigail Rivera is listed as Senior Provider Experience Specialist at Zocdoc | Developing Positive Customer Relationships for 7+ Years.
AeroLeads has found 1 work email signal at @purchase.edu for Abigail Rivera.
Abigail Rivera is based in Lodi, New Jersey, United States.
Abigail Rivera has worked for Zocdoc, Soko Glam, Payoneer, Barnes & Noble, Inc., and Purchase College.
You can use AeroLeads to view verified contact signals for Abigail Rivera, including work email, phone, and LinkedIn data when available.
Abigail Rivera is listed with skills including Microsoft Office, Customer Service, Management, Research, Project Management, Leadership, Fluent In Spanish, and Corel Paintshop.
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