Abigail Rivera work email
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Abigail Rivera personal email
Abigail Rivera is a Senior Provider Experience Specialist at Zocdoc | Developing Positive Customer Relationships for 7+ Years.
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Client Operations AssociateZocdoc Oct 2022 - Dec 2023• Supported patients and practices via phone, chats and email• Answered patients’ questions and made sure they got the appointments they needed• Fielded requests from multiple users simultaneously -
Associate Manager, Customer ExperienceSoko Glam Jun 2021 - Jun 2022• Created a culture that provides a best-in-class customer service experience for the Soko Glam community• Supervised and provided ongoing learning and development of team members• Participated in recruitment and onboarding new team members• Collected availability and managed agent schedules/timesheets -
Customer Experience AssociateSoko Glam Dec 2018 - Jun 2021• Provided "best-in-class" customer service and maintained relationships with customers to improve retention rate• Handled inbound messages via email, live chat, Facebook and Instagram• Provided knowledge through skin consultation program and tailored recommendations based on each customer's specific needs• Processed customer returns
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Customer Care AssociatePayoneer Dec 2016 - Sep 2018Greater New York City Area• Handled customer inquiries/complaints• Maintained diplomacy when listening and soothing upset customers• Consistently met monthly performance statistics for customer satisfaction • On-the-job trainer for both new and experienced associates for chats and phones (English and Spanish) -
BaristaBarnes & Noble, Inc. Oct 2015 - May 2016White Plains, New York• Provide timely and friendly cafe service• Cashiering and inventory• Maintain product presentation standards as well as cafe cleanliness.• Prepare and serve drinks and food in accordance with health code and cafe standards. -
Resident AssistantPurchase College Jan 2012 - May 2016Purchase, New York• Design programming to increase community, social justice, academic integrity, and promote self-care.• Create a safe and healthy living community in an area of 48 students• Communicate with residents to air grievances or discuss issues, as well as help them find effective solutions• Ensure security by making scheduled rounds of the complex area when on duty -
Student Office AssistantPurchase College Sep 2011 - Dec 2012Purchase, New York• Support office by receiving and making phone calls• Organize and file residence housing information• Distribute student gift packages and loaner keys• Input work orders and billing statements
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Marketing And Public Relations InternCityarts, Inc. Jun 2013 - Jul 2013Greater New York City Area• Organize and mobilize CITYarts’ mailing list• Update and expand press contact lists• Update social media on facebook, twitter and blog• Research possibilities for media coverage & suitable markets to sell products and services
Abigail Rivera Skills
Frequently Asked Questions about Abigail Rivera
What is Abigail Rivera's role at the current company?
Abigail Rivera's current role is Senior Provider Experience Specialist at Zocdoc | Developing Positive Customer Relationships for 7+ Years.
What is Abigail Rivera's email address?
Abigail Rivera's email address is ab****@****ase.edu
What skills is Abigail Rivera known for?
Abigail Rivera has skills like Microsoft Office, Customer Service, Management, Research, Project Management, Leadership, Fluent In Spanish, Corel Paintshop, Adobe Photoshop, Basic Web Design, Basic Html, Basic Css.
Not the Abigail Rivera you were looking for?
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Abigail Rivera
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Abigail Rivera
Creative And Approachable Student At The Uw-La Crosse, Passionate About Innovative Solutions And Community Engagement.St Paul, Mn -
Abigail Rivera
Construction Management Student At The University Of Houston | Seeking Internship Opportunities | Empowering Teams & Building SolutionsHouston, Tx -
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