• Advise Business owners on IT solutions. • Consult with small businesses to design network allowing sharing of files between workstations. • Designed and implemented company website.

• Coach Development Team, Product Owner and others in understanding and applying agile principles to work practices. On-boarded new Product Owners to the teams holding the Product Owner accountable for making clear “what” work the team should focus on.• Facilitate and drive team to practice continuous improvement. Encourage the team to take advantage of the retrospective ceremonies to identify issues that slowdown or hinders “how” the team completes works that they have committed to; while ensuring there is a safe psychological space for surfacing issues impacting the team.

• Encouraged the team to experiment with new practices that improves work. In the team stand-ups we focus on “walking the board” to highlight blockers instead of generic questions that minimizes the value of the stand-up.• Facilitate adoption of agile and scrum ceremonies.

• Facilitate conversations with other teams where dependencies exist to highlight responsibilities and minimize potential impediments. • Provide technical support for the EMpower, ECLIPSE, INTERSECT, Sentinel LDK and SAS applications. • Coordinate with teams and users to migrate EMpower databases to new servers ensuring that the DBA’s have all required information in advance to minimize the downtime and impact to the users. • Coordinate introductions of new application versions into the Exxon Mobil network. Coordinating with other IT groups and users to ensure that its secure, accessible and usable.• Coordinated proof of concept data stewardship project with users.

• Managed the Windows 10 BT Pilot to vet the Sysco Windows 10 Image with Center for Internet Security (CIS) Benchmark settings. Coordinated and worked with members of varying support teams (AD, Cyber Security, Business Technology Support Specialist – BTSS, SCCM, and Imaging) to resolved issues associated with the pilot. Communicate roadblocks to management and identify options to resolving roadblocks. Presented to multiple super user groups to gain participation for 2nd phase of the Windows 10 pilot. • Interviewed and surveyed expert business users (Super Users) to define functional roles at Sysco. Created scorecard to track the progress of defining the role-base application stack. Outlined plan to verify functional roles with Business Leaders and BT Support teams to identify applications related to each role. • Analyzed data from discovery tools and support teams to identify applications in use at Sysco. Reviewed application requirements with application owners to identify application dependencies and architecture and to build the application matrix.• Collaborated with team members to design and present Hardware and Software Life Cycle for use at Sysco. Requirements for each team to complete their process were identified and a clear hand off was documented. Prepared Visio diagrams and presentations to represent the workflow for the Hardware Software Life Cycle. Collaborated with Asset Management, IT Purchasing and End-User Services to mitigate a gap in the current application request process. Create a process to facilitate the vetting of new application requests. • Participated in patching remediation for End-User devices working with Infrastructure support and application teams to gain engagement to address issues posing as roadblocks towards setting global image standards. • Lead the effort to perform enterprise level updates on Google Chrome and Adobe Reader. Creating a standard version for these applications where none existed. • Mentor to Intern

• Implemented and conducted yearly IT services review meeting with business clients for each department identifying opportunities for automation, cost savings or productivity savings by delivering value-added IT solutions.• Operated as primary point of contact for application support, leading team members to prioritize and identify solutions to client’s requests and needs.• Represented the interest of the application support team on IT infrastructure / networking upgrade efforts.• Participated in the hiring, on-boarding and mentoring of new systems integrators, IT contractors and interns. • Lead team on dashboard development effort and was the primary support for two (2) applications used at six (6) sites.• Managed site's software license and maintenance budget.• Coordinated testing and vetting of application readiness for the OS and domain migration projects. • Participated in Marathon “BP Texas City” acquisition, working with vendors to identify licensing and application support to allow users to continue business after change in control. Assisted in maintain virtual desktop for applications in legacy domain to mitigate issues for applications not ready for migration to new domain. • Analyzed, designed, developed, tested, modified, implemented and supported applications or systems, including in-house developed or third-party purchased applications and maintain their source code in TFS. New applications were created using VB.NET or C#.net with an SQL backend database. • Coordinate user acceptance testing before implementation in live environment. • Assisted in defining the GIS space by identifying workflow to better manage data and business activity, engaging vendor to learn and implement best practices. • Engaged client to gather software requirement / business rules and ensure alignment with development teams.• Maintained compliance with change management protocols and assisted clients with the review of application policies.

• Worked independently to assist SKS clients with the proprietary Clinical Application by providing upgrades, licensing renewals, resolving application issues and reporting the resolution to clients. • Initiated use of Knowledge based Customer Relationship Management (CRM) system where none existed, to record client issues and resolutions, which resulted in documented solutions and improved response to trouble tickets. • Managed, tuned and recovered Derby/ SQL databases and query databases to produce reports for client specific advertising. • Created data models and reviewed documents for new system proposal. • Investigated, tested and configured new hardware and software. • Troubleshoot desktop issues. • Maintained, documented and managed servers, network routers, firewall and wireless connections, video system and printers. • Created, designed and maintained company Webpages.

• Created, maintained, updated and reformatted MS Access databases. • Retrieved data for yearly reporting. • Assisted with planning and execution of programs geared towards satisfying the needs of international students promoting cultural diversity on campus.

• Created Service Catalogue using ASP.NET to define the IT department services which was used as the foundation for ITIL Customer Relationship Management. Interviewed each IT group to understand services and processes and entered findings into the IT Service Catalog • Linked over 200 Visio Studio drawings of the data center to metadata stores in an SQL database. • Observed IT processes in the EMR Info. Systems (EPIC), Data Storage Networking and Security Areas.

• Created, maintained, updated and reformatted MS Access databases. • Retrieved data for yearly reporting. • Assisted with planning and execution of programs geared towards satisfying the needs of international students promoting cultural diversity on campus.

• Created model for Information Technology coursework to be taught for students (ages 12 – 21). • Instructed students in areas of Information Technology and Integrated Science. Lessons included instruction on the use of MS Excel, MS Word, Power Point and basic programming. • Prepared students for post-high school examinations (CXC). • Generated the school staff /class schedule. • Supervised the usage of computer laboratories. • Maintained the school computers.