Abigail S. Email & Phone Number

Victoria, British Columbia, Canada

-Maintaining the high standard of customer service-Develop employees through coaching, mentoring and training-Regular feedback to CSRs Team (5 members)-Coordinate with Ops. Manager and Store Manager to assess daily workload and delegate-Handling escalated customer complaints with professional knowledge, empathy and multiple solutions aligning with company policy-Exceptional multi-tasking skills and time management during staff shortages-Responsible to close and open the store on the week and weekends-Maintaining the confidentiality of each customer-Review the work of staff and performance-Extensive knowledge of customer service procedures and principles-Organized with attention to detail-Create customer service processes and procedures

Victoria, British Columbia, Canada

-Responding to customer inquiries and offering solutions-Following up with customers to identify and support their requirements-Reviewing and analyzing order reports daily to ensure operational excellence-Managing cash transactions, credit waivers, and reports-Support to the Sales Team and Management Team-Familiar with a fast-paced working environment-Knowledge on system POS+ & JDE Enterprise 1-Operations Team Member of the Month: June 2022-Operations Team Member of the Year: Year 2022-Employers’ Advisers Office, B. C.: 6 certificates completed-Print paperwork for the fleet team-Finalize all deliveries of the day-Update customer's addresses for deliveries-Review the Operations Dashboard daily-Provide new CSRs with all the training for the position

Mexico City, Mexico

Responsible of Reprints (Reorder Point, Back Order, IRT, transfers, goverment contracts, Spanish K12), price quotes, price analysis, file submission (Alfresco, Approvals on Insite) and purchase order management (JD Edwards Oracle). Responsible for Special Projects (government contracts, vip & custom clients). Responsible for the implementation of LATAM Print on Demand in Mexico and Argentina. Supply Chain Planner Analyst LATAM using IRT and S&OP in conjunction with London, USA and India (Tableu, forecast accuracy, overstock, stock on hand, stock in transit, open orders, gross margin, UMC, Dashboard, etc.).Achievements: Creation and implementation of the format for internal coordination. With the design of the information, the times, priorities, actions and those responsible were improved.LATAM Print on Demand - Management and coordination of internal and external communication between Pearson (Production, IT, customer care, CEDIS and Finance; 12 people approx.) and assigned printers. Mexico: A new system was created to automatically send purchase orders between Pearson and the designated printer.

Mexico City, Mexico

Coordination of internal and external teams (30 people, approx.) to deliver educational material specialized in teaching of English Language. Monitoring the editorial processes. Responsible of coordinating payments to collaborators, suppliers and annexes.Achievement: Updating of the manuals of use of 2 systems of the company, reducing the learning time from 1 month to 1 week.

Mexico City, Mexico

Responsible for Editorial Design and Digital Retouch of all sections of the newspaper. Coordinate final deliveries of internal photographers and external (25 people, approx.). Responsible for coordinating payments to collaborators, suppliers and annexes.Achievement: Do Coeditor activities during 2 months (in addition to my responsibilities).

Mexico City, Mexico

Responsible for the Editorial Design and Digital Retouch of the photographs of the Presidency of the Mexican Republic. Creative coordination and administrative team of photography. Administrative reports.Achievement: I was entrusted with the responsibility of supervising the quality of Presidential photographs and handling official reports.

Mexico City, Mexico

Responsible for coordinating interviews with the media. Development of graphic applications and advertising. Carrying out photo sessions. Assistant in several plays.Achievement: Support with production in sound effects, video, and animations.

Mexico City, Mexico

Technical support for Internet connections, configuration of antivirus emails, routers, modems, and optimization of computer equipment. Personal support to employees within the campaign, resolution of technical questions, and feedback/coaching in real-time.Achievement: Direct recognition of one of the directors of Verizon U.S.A.

Mexico City, Mexico

Attention to the public efficiently and quickly in English and Spanish. Teamwork. Elaboration of databases. Identity design corporate, diplomas and badges. Time management for the fulfillment of objectives. Troubleshooting in a short time.Achievement: Coordinate an event for the in-house team.

Mexico City, Mexico

-Daily updates on web pages contents-Daily updates on web pages photography-Daily updates on web pages programming-information design for web pages-Resposible for carrying out scouting and visits to locations where photography will take place-Pre-production lighting-Pre-production photography-Review of permissions for photo shooting-Maintenance of all photographic equipment (lamps, tripods, cameras, lighting, filters, etc.)-Responsible for photo editing-Exceptional multi-tasking skills and time management during staff shortages-in charge of creating the commemorative poster for the eleventh festival for the Spanish Hospital-Responsible for the design and printing of the Carreiro mattress catalog-Creation of graphic proposals for corporate identities-Business card desing and printingAchievement: Responsible for coordinating two photo sessions with clients.