Abigail Solomon Email & Phone Number

Baton Rouge, La, Us

Baton Rouge, Louisiana Area

Leads and manages the project management, service operations, and order entry of complex and fiber services within the greater Louisiana market. Provides critical leadership that ensures service delivery fulfillment while reaching and exceeding departmental financial goals. Manages strategic vision for project management organization, drives effectiveness and workflow optimization. Develops and leverages cross-functional relationships to maximize positive customer experience. Develops team members through training and career planning. Sets and maintains performance goals to maintain high levels of productivity. Creates and maintains positive work environment that enhances growth and productivity of team members. Works with cross functional teams to enhance speed of delivery and customer experience. Partners with stakeholders plan strategic initiatives and engage in business planning.

Lead teams to fuel growth and bring our leading network technology to new areas that we do not currently serve today. Lead and manage the team responsible for implementing expansion network in identified expansion opportunity areas. Responsible for aligning priorities with key internal boundary partners to ensure the successful delivery of expansion builds. Creates, sustains, and optimizes operational practices and procedures to drive efficiencies. Partners with and leverages enterprise process for innovation and change management practices to plan and execute leadership alignment, communication, and training. Fosters a high-performance culture by actively coaching and mentoring direct reports, providing regular feedback, and developing employees for wider roles and responsibilities to foster professional growth and development.

Tyler, Tx

Leads and manages the service delivery, order management and order entry of a high functioning interdepartmental team specializing in complex voice services. I was an interim manager for a Residential Voice Operations team of twenty-seven. Managed and maintained relationships with CLEC Partner, Sales, Engineering, and all regional Voice Operations to ensure performance, quality assurance, client relationships and top-to-bottom product/service delivery from point-of-sale, installation, technical support, in business and residential class phone service. Evaluated team against selected KPIs and monitor overall health of complex voice products. Created and maintained Methods and Procedures to ensure best practices are implemented. Trained team members and created development plans to enhance long term job satisfaction. Created highly collaborative environment to ensure the overall successful project delivery of complex voice service customers. Utilize Salesforce.com, ICOMS, Microsoft Office Suite (Outlook, Word, Excel, Power Point, Visio), Remedy support tools and software.

I directed service operations and delivery, through logistics, technical implementation from point-of-sale to installation for complex voice services. Managed, organized and facilitated projects, ensuring services were delivered to specification, on time and within budget using Salesforce.com, Microsoft Office Suite, and ICOMS. Collaborated and interfaced with key channels including Operations, Engineering, and Sales. Facilitated and coordinated testing and installation between all functional areas. Maintained workflow schedules, databases, provisioning, and order entry across the entire company’s footprint. Tracked and trended ticketed post-install issues reported to the Network Operations Center to ensure minimized customer impact.

Tyler, Texas

I led a team of third tier support for all telephony related outage events and single customer escalations. Responsible for reporting on monthly and quarterly statistics on ticket flow and productivity. Generated weekly reporting on OSS/BSS system health and performance related to outages that was disseminated to key stakeholders. Created and implemented NOC action plans detailing processes, procedures, and protocols for managing outages, maintenance issues, and upgrades. Collaborated with corporate and regional leadership to implement and support new products, upgrades, and best practice solutions. Streamlined processes and improved productivity impacting company organization-wide. Helped devise and implement the first performance standards and KPIs for both team and department.

Tyler, Tx

I was responsible for identifying and troubleshooting OSS systems including: Sigma, Fast Flow, Nortel, and Cisco. Responsible for identifying issues in translations, connectivity, Call Quality, DHCP, DDNS, and firmware. End to end outage management, communication, and resolution.

Tyler, Tx

I was responsible for maintaining building’s appearance and function including but not limited to air conditioning, plumbing, electrical, outside grounds, and parking lots. Primary contact for all maintenance issues and responsible for contractors and vendors used. Also managed pool cars and maintenance of vehicles assigned to properties under my care.

Tyler, Tx

Responsible for receiving and processing all equipment procurement requests, obtaining approval, and procuring the necessary supplies and equipment. Implemented cost saving techniques and conducted research to minimize spending and maximize budget.

Tyler, Tx

I was responsible for taking customer calls regarding problems/questions with video and high speed data services. Promoted company services while resolving customer issues, performing customer education and responding to unique needs to retain customer base.

Planned, organized, and executed special events to involve the TV Station in community affairs to raise public awareness of the station and our anchors. Partnered with local non-profit agencies to leverage awareness of events to raise funds and community involvement. Responsible for assisting with filling logs with current promotions and news topicals to ensure promotion of upcoming newscasts, sweeps stories, anchors, franchises and the station to ensure brand awareness and positive identification.

Master'S Degree, Strategic Leadership, 4.0

Bachelor Of Business Management (Bbm), Business, Management, Marketing, And Related Support Services, 3.67

Associate Of Arts (A.A.), Fine And Studio Arts