Abigail Trusler Email & Phone Number

Cornelius, North Carolina, United States

I provide support to clients by resolving incoming inquiries over the phone, using screen sharing tools, and independent research as well as coordinate and conduct training for new and existing clients via web-based and on-site training sessions. I have developed a proficiency in the software-based and web-based products and services built and supported by Infovisa and effectively communicate with multiple teams throughout the company to solve client and software issues and processes.I analyze and resolve client issues on web-based and database applications via phone, email, and onsite using research, testing, and SQL. I assist with the scheduling of upgrading over 150 client databases in 2021 and 2022 for the 2022 and 2023 software upgrades and assist with testing for all products offered by Infovisa to prepare for the next year’s release. I prepare internal and external documentation for audits and daily reporting.

Sherrills Ford, North Carolina, United States

I am responsible for ensuring all cash, lottery, and accounting reports balance following the stores daily closing procedures. I maintain present knowledge of all store policies and have a deep understanding of all cashier and Point of Sale devices, and above all, I strive to ensure a positive customer experience that is unique for every visit.

I assist with circulatory items, such as books, CDs, records, and technology items, for students and faculty and support those with technology issues in order to keep both the patron satisfaction and the functionality of products at a high level. I also catalog music related journals to provide rental access to the most recent library additions and communicate with patrons to provide timely and accurate information as well as retrieve requested items from patrons at Western Carolina and the University of North Carolina at Asheville. I instruct patrons on how to use reference sources, card catalogs, and automated information systems and maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment. My duties also include opening and closing the library during specified hours and securing library equipment.

Boone, Nc

I am responsible for cataloging multiple spreadsheets to arrange each band member for Housing, Food Services, instrumentation, Band Camp Schedules, and music distribution while also communicating with peers, the Hayes School of Music Faculty, Athletics, and other associations in order to accommodate what everyone is expecting from the band program this season. I execute executive Leadership decisions to insure the highest productivity rate and alleviate any issues occurring with in the band program before they make it to the Director, in order to be able to focus his attention on the big picture problems. I also assist in structuring Band Camp in order for it to run smoothly with little to no problems and assisted in the transition between our 2017 Director to our 2018 Interim Director and to our new 2019 Director.

Mooresville, Nc

I supervised the interaction between customers and employees to ensure customer satisfaction and consulted with customers to plan birthday parties, corporate events, bowling league registration, and summer camp registration. I also developed the skills to balance multiple cash drawers a night in order to ensure that no money was missing and to prepare for business the next day as well as assisted in training workers in proper operational procedures and functions and explain company policies.