Abigail Corbin Email & Phone Number

Gadsden, Al, Us

New York City Metropolitan Area

In this role, I led virtualization deployment projects with a 95% on-time delivery rate, significantly reducing operational disruptions. I swiftly resolved critical technical issues, which enhanced system reliability and user satisfaction. By utilizing Excel and PowerPoint, I implemented process optimization strategies that increased deployment speed and overall efficiency. I effectively managed stakeholder expectations through clear communication and collaboration with cross-functional teams, while also directing change management efforts to ensure seamless technology rollouts and foster a culture of adaptability. Notably, I increased deployment speed by 20% at Morgan Stanley through strategic process improvements and effective project management.

In my role, I streamlined release management processes to minimize downtime, ensuring smooth and efficient system updates. I also developed and delivered comprehensive training programs for medical staff and clients on new technologies, which significantly enhanced user proficiency and satisfaction. By applying data analysis techniques, I optimized project outcomes and resource allocation, leading to more effective project execution. My efforts in managing stakeholder relationships ensured that technical needs and priorities were well-aligned, facilitating successful project outcomes. Notably, I led cloud migration projects at TheraManager, where I significantly improved Electronic Medical Records (EMR) systems for psychologists and psychiatrists, resulting in enhanced operational efficiency and better data accessibility.

New York, New York

I effectively oversaw server and software projects, consistently delivering solutions within budget and ahead of schedule. By facilitating clear and efficient communication between business and engineering teams, I ensured timely project completion and alignment with objectives. I hosted daily and weekly stand-up meetings to track progress, meet project milestones, and maintain team cohesion. Additionally, I enhanced team efficiency by creating and updating Jira and Confluence training materials. Employing Agile methodologies, I adeptly adapted to changing project requirements, driving high-impact results and fostering a responsive and productive work environment.

One Madison Avenue

I resolved user issues with Microsoft Office and Level 1 problems, ensuring minimal downtime and maintaining system efficiency. By managing ticketing in Remedy and escalating complex issues as needed, I supported smooth operations and quick issue resolution. I rebuilt and imaged desktops and laptops to enhance user productivity and provided comprehensive hardware and software support, including power supply replacements and driver installations. My role also involved diagnosing and fixing issues with desktops, laptops, printers, and thin clients, which significantly improved overall system performance. Additionally, I directed hardware and software troubleshooting initiatives, ensuring the swift resolution of technical issues and enhancing overall operational efficiency.

Greater New York City Area

I directed a team of 20 technicians in managing IT support for over 10,000 PCs, 3,000 laptops, and 1,000 Surface Pros, ensuring efficient and effective service. I streamlined IT support protocols to reduce system downtime and enhance overall service delivery, which significantly improved operational efficiency. Managing more than 300 internal client moves quarterly, I ensured seamless transitions with minimal disruption. By implementing proactive maintenance strategies, I boosted operational efficiency and user productivity. I maintained Service Level Agreements (SLAs) at 98% annually within ServiceNow and enhanced inventory tracking using Excel to monitor loss, equipment deployment, and stock levels. Notably, I optimized IT support protocols at Credit Suisse, achieving a 90% reduction in system downtime and markedly improving operational efficiency.

I assisted users in troubleshooting Microsoft Office and various Level 1 and Level 2 issues, ensuring efficient problem resolution. I managed ticketing in ServiceNow, tracking and escalating issues as necessary to maintain smooth operations. My responsibilities included rebuilding and imaging desktops and laptops for users, providing both phone and desk-side support. I also helped manage interns from NPower, organized asset disposals, and installed PC hardware for new hires. Additionally, I troubleshot issues with desktops, laptops, printers, and thin clients, contributing to the overall efficiency and effectiveness of IT support.

Information Technology, Information Technology

Trained in IT field troubleshooting printers, desktops and laptops. I also worked on my my professional skills as well as my presentation.

Bachelor Of Technology - Btech, Information Technology