Abizar Fakhruddin Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Key responsibilities: - Providing Tier 2 technical support to Rapyd commercial clients.- Troubleshooting API errors, integration issues for Collect payment, Disburse payment, plugins, issuing cards.- Working directly with engineering team to resolve any application level issues, downtime or bugs.- Working with Enterprise customers setting up their Integrations with more than 500 payment methods around the globe.- Technical Team lead for Philippines / Neat Tier 1 support team of 14 support agents. - Training for new products - Assisting in escalated issues. - Point of contact for Technical related issues.- Responsible to creating and maintaining new technical documentation (Internal)- Handling integration for Google and Hotmart client.Tools worked on- Jira- Postman API client- Zendesk- Salesforce- API integrations- Kibana & OpenSearch- Looker

Dubai, United Arab Emirates

MessageBird powers communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology.Key responsibilities: - Providing application technical support to Messagebird SMB and enterprise customers.- Troubleshooting API errors, integration issues for WhatsApp, Messenger, LINE, SMS and other Opaas channels- Working directly with engineering team to resolve any application level issues, downtime or bugs.- Working with Enterprise customers setting up their Integrations with various OPAAS channels.- Training new Tier 1 employees.- Responsible to creating and maintaining new technical documentation (Internal)- Setting up WhatsApp integration with Meta.Tools worked on- Jira- Postman API client- Zendesk- Salesforce- API integrations- Channels such as WhatsApp, SMS, LINE, WeChat, Facebook Messenger

Dubai, United Arab Emirates

Aurea is the technology behind some of the world’s greatest customer experiences, from BritishAirways in the sky to Disney World on the ground. And we transform your experience with usthrough a Client Success Program™ that ensures you achieve your goals, every step of the way.Aurea is a very different kind of software company – and we deliver very different results.Key Responsibilities:• Providing technical support to Platinum clients for Aurea List manager, Aurea campaign manager, Alertfind & AMS products. • Maintaining the mail support queue for issues escalated via email. (via Salesforce Application).• Setup meeting with clients to resolve issues for Aurea List Manager and Lyris HQ Marketing Application. • Responsible for testing new application versions, documenting, and managing incident reports/bugs according to incident management processes and procedures (via JIRA). • Working directly with Engineering / Product team to replicate customer reported bugs and implement enhancements.• Managing workload through use of ticketing system Jira and Asana.• Creating Knowledge base articles (KBA) for support agents and customers for Aurea List manager, Aurea campaign manager, Alertfind & AMS products.• Working directly with SaasOps and Engineering team to resolve any Severity-1 case reported by customer or product related issue.• Aurea support portal administration.• Setting up integrations for various client's HR system using Tray.io.• Working with Product team to connect client's database system with Aurea Alertfind system through roster imports, API integrations etc.

Dubai, United Arab Emirates

One.com is one of Europe’s leading web hosting providers, based inDenmark with support offices in Dubai, India and Philippines with clientbase of more than 1,500,000 customers in 149 countries.Key responsibilities :• Providing technical support and guidance via the 2ndlevel help deskwhere reports from Level 1 supporters are handled.• Maintaining the mail support queue for issues escalated via email.• Assisting Level 1 support and necessary teams or vendors withcomplex issues.• Maintaining hardware and carrying out software deployment (Win7 on aSamba server environment).• Responsible for contacting vendors that we have tie-ups with:RushFiles (Cloud) Marketgoo (SEO), SiteLock (Security), and Microsoft(Office 365)• Responsible for testing new software, documenting, and managingincident reports/bugs according to incident management processes andprocedures (via Asana and JIRA)• Monitoring server status• Monitoring and facilitating incident resolution for core businessapplications.• Participating in team meetings to help improve customer experience,identify process improvements, and advocate for impactful changes.• Management of Internet and setup of VPN connectivity throughOpenVPN between Denmark and Dubai Offices.• Assisting the technical, support as well as the development team withtheir day to day IT Support.• Remote support of users in Denmark and India with occasional travel ifrequired.• Ensure security and upgrades are applied and kept up to date on alldevices.• Maintaining the records of all the software licenses and renew thesame as and when required.• Managing workload through use of ticketing system Jira and Asana. •Interaction with principle vendors for any technical support issues as andwhen required.

Dubai, United Arab Emirates

One.com is one of Europe’s leading web hosting providers, based in Denmark with support offices in Dubai, India and Philippines with client base of more than 1,500,000 customers in 149 countries. Accomplishments :• Providing Hardware/Software Support internally • Responsible for supporting customers through online chat system. • Providing support for installing websites, CMS Web applications. • Providing basic troubleshooting for PHP based websites. • Helping customers to register domains/sub domains, blog, forums, webapplications. Etc. • Product specialization.• Write and maintain guides, FAQ’s and other texts for internal and/orexternal use. • Test One.com applications.

Dubai, United Arab Emirates

• Supporting more than 2000 users.• Providing first level IT Support to users.• Troubleshooting hardware, software and network problems.• Setting up Laptops, Desktops according to user requirements.• Responsible for standardization HP, Acer, IBM, Dell Desktops and Laptops.• Responsible for supporting users through calls, email and chat systems.• Responsible for setting up call centers systems with other IT engineers.• Responsible for setting up Du telecommunication outlets in the UAE.

Dubai, United Arab Emirates

• Entering both individual and corporate customer accounts.• Updating previous customer accounts.• Communicating with the relationship managers for customer details.• Dispatching of completed KYC document to their branches.• Helping the IT department to create a HR software for customer account details.• Providing assistance to the risk management officer.

Bachelor'S Degree, Information System & Software Development

Mcse / Mcdba, System, Networking, And Lan/Wan Management/Manager

Course In Web Designing And Publishing, Web Page, Digital/Multimedia And Information Resources Design

Cbse, Informatics And Marketing

CBSE with Informatics and Marketing as selected course.