Abigail Kyea Email and Phone Number

The business analyst team defines and implements technology solutions to support requirements and increase efficiency in consumer incentive programs. I had the opportunity to manage a wonderful team working closely with clients, third-party developers, and internal staff resources. We primarily worked with Salesforce.com platforms customized and integrated (to varying degrees) with Drupal websites and cloud-based storage to meet our client's needs.Key responsibilities:Supervise business analysts/developers and provide support gathering and translating business rules and requirements into technical requirements. Provide oversight for all business analyst team activities, including client/vendor interactions, system requirements, development, testing, and implementation. Define and manage priorities in close communication with project managers for over six incentive projects requiring support from business analyst team and external resources. Provide guidance to stakeholders (internal and external) on devising effective and efficient approaches to achieve project objectives. Create summaries, process flow-charts, and budgets to support business development activities for proposals involving a systems solution. Manage vendor relationships, including task order creation and invoice payment/tracking.🏆 Notable clients/projects that my team has supported (and continues to contribute toward!):California Air Resource Board (CARB) - Clean Vehicle Rebate Project (CVRP); California Electric Vehicle Infrastructure Project (CALeVIP); Connecticut Hydrogen and Electric Automobile Purchase Rebate Program (CHEAPR); Massachusetts Offers Rebates for Electric Vehicles (MOR-EV); Southern California Edison (SCE) - Clean Fuel Rewards Program (CFRP); Sonoma Clean Power (SCP) - Drive Evergreen

The Clean Vehicle Rebate Project (CVRP) promotes clean vehicle adoption in California by offering rebates for zero-emission vehicles. CVRP is funded by the California Air Resources Board and since its inception has issued over $450M in rebates for 200K vehicles. My team processes an average of 4,500 rebate applications per month (~$10M). My role as operations manager includes the following core functions:Manage daily operations to maximize rebate application processing efficiency and ensure project objectives are met. Directly supervise 6-8 direct reports and provide direction for 14-18 indirect reports. Interface directly with the client to make operational process recommendations and collaboratively achieve objectives. Assist the senior operations manager in guiding project strategy and managing resources for multiple rebate projects. Ensure standard operating procedures are maintained and meet project requirements. Provide guidance for income verification processes and complex applicant income situations. Translate new business requirements into system specifications and develop associated processes for the team. Interface with IT vendors to implement and test new system features. System changes have included integrations between the organization's ERP system, CRM (Salesforce) system, Drupal website platform, and cloud-based document storage.

Ran express lube service location. Managed all appointments from greeting to service explanation to final invoicing and payment. Resolved customer concerns and identified customer needs to upsell products and services.Key Accomplishments:Achieved consistently high scores in random phone and internet customer satisfaction surveys.

Handled projects for Market General Manager to streamline inventory processes and ready dealer files for audit. Key Accomplishments: Implemented system to capture $2,000+ per month in previously unaccounted inventory damage claims. Eliminated redundancies and updated pricing on product inventory, saving hours spent on inventory each month. Audited all dealer files for appropriate resale tax documentation and contacted hundreds of dealers.

Managed job documentation, data collection, laboratory tests, fluid performance, chemical inventory, and invoicing on multimillion dollar hydraulic fracturing projects. Provided direction for crew and contractors while ensuring adherence to strict HS&E standards. Recorded and monitored real-time job parameters and wrote technical post-job reports on a daily basis. Clearly documented any equipment or personnel incidents. Communicated problems with clients as encountered during job and coordinated solutions. Performed field QA/QC to ensure job is completed as designed. Prepared DOT shipping papers/MSDS for units travelling from yard/wellsite. Controlled massive amounts of material inventory on location and predicted future demands to prevent downtime. Provided field training for engineers and field administrators. Began training as an operator and learned how to perform pump maintenance and run all major equipment including dry gel PCM, slurry gel PCM, SuperPOD blender, proppant chiefs, and pumps. Key Accomplishments:Advanced early from trainee status, prior to completing intensive eight week Schlumberger technical training school. Introduced new method of measuring specific chemical during job, eliminating waste and ensuring accuracy. Developed and implemented new report format for use by district engineers. Created and distributed simple excel calculator to maximize flatbed efficiency, saving district $1,000+/week.Selected Coursework: Rock Mechanics, Petroleum Geology, Fracture Modeling, Reservoir Engineering for Stimulation, Fracturing Additives, Acidizing Additives, Well Cementing.

Held office hours weekly in Career Center. Reviewed cover letters and resumes with students. Advised students on job search methods. Developed advising skills through weekly career center training.

Assisted Safety Manager with new safety program development and training, completed project management and ISO 14001 training, and performed safety reviews with employees on manufacturing floor. Completed project encompassing safety standards in both L’Oreal & Maybelline manufacturing/shipping. Presented project results to senior management.Key Accomplishments:Standardized, updated, and verified OSHA/corporate regulatory compliance for over 50 safety procedures. Created and managed safety plan for community service project involving 8-person intern team.

Responded to wildland fire incidents with four person engine crew. Completed intensive courses on wildland fire behavior and Forest Service fire management policy. Adapted to unique and changing situations in the field. Maintained physical fitness level. Trained first year firefighters on engine pump operation. Promoted positive working atmosphere and team cohesiveness with 20+ dynamic individuals.Key Accomplishments:Advanced to Firefighter Type 1 Trainee after working as a Type 2 the previous summer. Traveled off-forest for a two week assignment on a 30,000 acre fire in Northern California with a five person crew. Obtained and prepared data for structure protection summaries and planned course of action for threatened structures.