Abilashini Thiyagarajah Email & Phone Number

Sri Lanka

Sri Lanka

• Led business development operations across the Netherlands and Sri Lanka.
• Collaborate with the management to streamline business expansions to support customer success.
• Streamline sales, marketing, and client services processes; Implemented CRM to align with business goals.
• Organized and managed webinars and played a key role in partner events, focusing on communications, event logistics, and ensuring smooth client visit planning.
• Lead expansion and global mobility strategies, aligning with leadership teams.
• Proactively identify and resolve underlying issues, proposing innovative solutions to management.

• Headed up business development for ERP & CRM, driving lead generation and market expansion.
• Handled the entire sales cycle from lead generation through cold calling and sales outreach to successful sales closure
• Conducted research to identify new opportunities and markets, improving sales outcomes.
• Represented the organization at conferences, meetings, and industry events.
• Led sales forecasts and analysis, presenting findings to the board for informed decision-making.
• Led the process from lead generation and sales closures to the successful execution and implementation of ERP systems, working closely with cross-functional teams to ensure seamless integration and client satisfaction.

Colombo, Western, Sri Lanka

• Handled the entire sales cycle from lead generation through cold calling and sales outreach to successful sales closure. Responsible for upselling, contract renewals, payment collection, and SLA renewals.
• Built and maintained strong sales pipelines, driving growth through new market expansion and consistent customer relationship management.
• Oversaw the delivery and implementation of ERP solutions, ensuring alignment with customer needs and timely project execution.
• Directed sales, marketing, technical, and functional teams in lead generation, event execution, sales process implementation, and successful ERP project delivery, ensuring seamless coordination and alignment with.
• Led the end-to-end RFP (Request for Proposal) process, from drafting and responding to proposals to negotiating terms and ensuring alignment with client requirements and company capabilities.
• Led onboarding processes, including project kick-offs, sales agreements, and license management, ensuring smooth transitions and client satisfaction.

Sri Lanka

• Passionate senior business developer in a global support center, leading a team of juniors.
• Trained and mentored junior team members, contributing to their professional growth and development.
• Successfully assessed the performance of junior team members and provided constructive feedback.
• Drive market research and generate leads for B2B clients, utilizing a proactive and data-driven approach.
• Collaborate with a diverse team to improve marketing qualified leads and enhance overall business outcomes.
• Manage lead-generating platforms, including global events, Lead forensics, and Marketo, to maximize lead generation.

Sri Lanka

• Trained and developed teams in sales enablement, softskills and performance management.
• Leveraged presentation skills and employee learning & development techniques to drive growth.

Sri Lanka

• Contributed to a global support center's success in driving market research and generating leads for B2B clients.
• Conducted extensive market research to identify potential business opportunities.
• Played a key role in maintaining CRM systems to ensure smooth business processes.
• Worked passionately with a team to achieve happier clients and exceptional support.
• Manage lead-generating platforms, including global events, Lead forensics, and Marketo.

• Gained valuable experience in sales, marketing, lead generation, and market research.
• Supported the business development team in achieving their goals.
• Conducted extensive market research to identify potential business opportunities.
• Contributed to B2B client support and success during the internship period.

Sri Lanka

• Support the creation, design, and organization of training materials, presentations, and learning modules for workshops, and seminars.
• Research new learning techniques, trends, and technologies in the field of employee training and development to contribute to continuous improvement initiatives.
• Managed scheduling and logistics, ensuring smooth execution of training sessions.
• Created detailed work process books and playbooks for Sales Administration, HR, and other departments, outlining standardized workflows, best practices, and procedural guidelines
• Organized files, managed training records, and prepared necessary materials for sessions.

Master Of Business Administration - Mba, International Business

Bsc (Hons) Business Management, Business Administration And Management, General, | Second Class Honours (1St Division)

Business Skills International Marketing Business Analysis and the Management of Change Business Project Management Business Risk.

Higher Diploma In Business Management, Business Administration And Management, General, Merit

Strategic Management Marketing Management Financial Management Operations Management Human Resource Management Legal Environment.

Advanced Diploma In Business Management, Business Administration And Management, General

Principles of Management Business Mathematics & IT Financial Accounting Management Accounting Principles of Economics I - Micro Economics.

High School, Biology, General