Abilashiny Alagendran Email & Phone Number

North York, Ontario

• Accredited insurance agent with OTL• Communicated with new and existing customers to ensure they were completely satisfied with the reason or concern for their call regarding their auto or property insurance policies• Learned to effectively explain concepts in layman terms to make sure the customer understood and was aware of what we were discussing• Constantly provided support to fellow team members regarding difficult files• Demonstrated the ability to handle multiple priorities successfully while maintaining a positive and upbeat energy• Effectively built rapport and retained business with disappointed clients successfully

439 University Avenue, Toronto, Ontario

• Responsible for the planning and production of the video outreach project completed for the public’s ease of understanding the processes involved with placing a claim with the Criminal Injuries Compensation Board (i.e. script writing, scene preparation and editing for final videos)• Determined major problem areas with the file room in order to improve effectiveness and ease of the initial contact of important mail and files received and logged• Brainstormed and problem solved to find solutions to help increase the efficiency of the file room to better time manage required duties and tasks• Reorganized the file/mail room to increase efficiency of incoming and outgoing files• Effectively created a structural system to sort all documents that was time efficient in order to insert all backlogged mail (dating back to over a year ago) -- Successfully inserting all necessary documents and mails to appropriate folders in a timely manner• Interacted with staff members to assist in finding files and/or documents• Rearranged closed files by pulling and shifting them from shelves in order to produce a more clear and organized system• Using the organization’s Case Management System, scanned and logged cheques for release• Aided other office workers as necessary with day to day duties and tasks

1151 Richmond St, London, On

• Transcribed interviews• Lead volunteer coordinator of the Universal Design for Hearing (UDH) project• Coordinated and scripted film scenes for corresponding questionnaire• Helped staff keep up to date in fast paced environments• Completed administrative tasks• Was responsible for editing websites using HTML coding• Strengthened personal motivation, self-management and detail-orientation as I was responsible for meeting deadlines and making progress without direct supervision• Strengthened existing spoken and written communication skills while encountering and reporting to individuals daily • Attended meetings regarding progression of the study while making improvements to existing data and questionnaires

Bachelor Of Health Sciences, Health Sciences

Ontario Secondary School Diploma

Activities and Societies: Amnesty International