A. Billy Williams Email & Phone Number

Denver, CO, US

Denver, CO

Agent licensed to sell insurance through New York Life Insurance Company.

Managed 6 -10 general and commercial claims representatives with cumulative reserves between three to five million dollars. Audited 60 -100 claims daily to ensure proper and accurate claims handling practices, including appropriate liability, coverage and fraud investigations. Coached representative weekly on individual inventory to improve productivity.

Processed motor vehicle accidents that involved soft tissue injuries, including minor breaks, bruising and emotional trauma.Assessed and determined liability, completed timely coverage investigations and resolved any coverage issues within state mandated guidelines.Monitored and managed vehicle repairs and consistently communicated with customers to build.

Managed 4 network shops with a typical referral rate of 2-3 cars per day. Exceeded measures in cycle time and estimate accuracy. Evaluated, estimated and negotiated vehicle damage with network and non-network body shops. Monitored and managed rep process from beginning to end with network body shops and consistently updating vehicle owners of repair.

Handled commercial and general claims from beginning to end Confirmed valid coverage and completed liability investigations. Estimated vehicle damage in the field as well as managed vehicle repairs. Exceeded in all statistical measures including customer service and total loss handling as well as liability and coverage reviews