Abilon Neves Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

Responsible for implementing and managing systems focused on TOTVS ERP Protheus and Feedz solutions, ensuring efficient integration of HR and administrative processes. Main activities and responsibilities include:System Implementation Coordination: Led the deployment of TOTVS ERP Protheus, including process mapping, system customization, and end-user training, aimed at improving internal workflow efficiency.Feedz Platform Integration Management: Developed strategies for integrating and optimizing the Feedz people management tool, facilitating performance management and employee engagement.Technical Consulting and Support: Provided ongoing support for implemented systems, aligning technology solutions with each client’s specific needs, and acting as a focal point for problem resolution and optimizations.IT and HR Vendor Management: Negotiated and contracted technology and HR suppliers, ensuring high-quality services aligned with the company’s strategic objectives.Internal Process Development: Designed and implemented new operational and sales processes to support company growth and innovation.

São Paulo Area, Brazil

Was responsible for SAP Sales, Service, Marketing and Qualtrics business development in Brazil and LATAM doing the following activities:Interviewing new talents and mentoring the new hires.Creation of certifications planning and training the team on SAP Sales, Service, Marketing and Qualtrics in Brazil and Argentina.Worked together with SAP in order to develop the relationship between Accenture and SAP. Development of business strategies to develop SAP Sales, Service, Marketing and Qualtrics practice and supporting RFI and RFP in Brazil and LATAM. Creation of technical/sales proposals and participation in meeting to present them(Orals) to customers.He also acted as project manager on the Telco client TIM (App Ennhacements of TimVendas) and as "Subject Matter Expert" of Qualtrics CX in a NPS Program(Qualtrics + SAP Commerce Integration) for Heineken (POC) and a Showcase of Accenture Labs (Industry IX.O).

Porto Alegre E Região, Brasil

Project: Philip Morris Brasil.Activities: Responsible for OTC (Order to Cash) incidents management handover (planning and execution) across global offices, such as Argentina, India and Brazil.Create UAT planning, documentation of tests scenarios, trainning key users(Nfe 4.0 upgrade project).Supporting incidents(level 01) as part of AMS team.Creation of functional specifications to devops team in India and set up of general features in Sales and Distribution.

São Paulo E Região, Brasil

He was responsible for creating and expanding the practice of Hybris Cloud for Customer and Hybris Marketing, mainly in LATAM.Acted to develop new business opportunities with current base customers and new prospects, with a special focus on opening new accounts.Worked throughout the pre-sales cycle: support to the commercial team in the analysis of RFI (s) and RFP (s), discovery of business needs, systems demonstration (construction of the system and presentation to prospects), support for closing business, "hand off" planning for the implementation team and monitoring of the project through follow up with customers.Projects Positions and Functions:Position: SAP Marketing Cloud Senior ConsultantYanbal Project (Peru): Implementation of improvements in the SAP Marketing Cloud system (09/2017 - 11/2017)Analyse business requirements on Hybris Marketing system for the following modules: Consumer and Customer Profiling, Segmentation and Campaign Execution, Commerce x Marketing, Analytics, Marketing Resource Management, Lead Management, Loyalty Management / Meetings with localized key users in Peru to understand business needs / Creation and planning of workshops to carry out the design phase of the project.Position: SAP Service Cloud Senior Consultant.Grupo El Rosado Project (Ecuador): Implementation of SAP Service Cloud integrated with Hybris Commerce (02/2017 - 08/2017)Creation of the workshop plan for the project design phase / Presentation of the workshops to define the functional and technical scope of the project / Creation of the BBP scope document and Creation of documents for project management (based on Scrum) / Configuration of the main scenarios of Services and Configuration of integration with Chat and Social Media / Configuration of integration with Hybris Commerce. Hiring and training of professionals to form the C4C team.

Curitiba Area, Brazil

Project: BRF - Brazil Foods.Activities: Configuration of the main Sales business scenarios: Sales activities management / Sales territory management / Opportunities / Sales quotations / Sales orders / User profiles and sales organizational structures/ Business Partners / Reports and Dashboards.

São Paulo Area, Brazil

Project: Leveros. (jun 2015 untill mar 2016).Activities: Configuration of the main Services business scenarios: Claims management / Service ticket management / Workflow management / Service level agreement management / Communication channels management / Survey management / Reports and dashboards management / Integration with ERP / Telephony system / Chat system. Project: Atento Brasil. (dec 2014 untill may 2015) Activities: Configuration of the main Services business scenarios: Claims management / Service ticket management / Workflow management / Service level agreement management / Communication channels management / Survey management / Reports and dashboards management / Integration with SAP CRM7 / Telephony system / Chat system.Other activities: Worked on finding new business opportunities (time/material, fixed price) within customer base of Wevo, and on finding new prospects aiming especially at opening new accounts. Help the company in the entire presales process: support to sales team with RFP, discovery, Hybris Cloud For Customer demonstration (building the solution and presenting it to prospects), assistance in sales closure.

São Paulo, Santo André

Project: Internal. (mai 2014 untill nov 2014).Activities: Participated in a project that was related to transactional data integration between SAP ERP and a billing legacy system: Sales Contract, Sales Order and Billing documents were integrated using BAPIS and ABAP developments and in another one regarding implementation of C4C project (Marketing and Sales scenarios) automating the internal sales force, and also support the unitary tests, the integrated tests, and the after go live support.Project: TIM Brasil. (jul 2013 untill mai 2014). Activities: Worked in production support (Baseline) supporting Sales and Distribution processes, mainly Electronic Invoice(Nota Fiscal) and errors in Z programs developed by the consultancy.Interfaces support (via RFC and TXT / XML File Exchange) of ordering systems, storefront (CashTIM among others), reimbursement systems (TIM PDV) for prepaid plans, BI (SAP BW) and CRM (SIEBEL).

São Paulo Area, Brazil

Project: Louis Dreyfus Company. (sept 2012 untill dec 2012).Activities: Worked supporting unitary and integrated tests of sales documents such as: Sales Orders, Delivery Documents, Billing and “Nota Fiscal” document. Project: KSB - Bombas e Válvulas. (jun 2011 untill sept 2012).Activities: Worked as Data Migration coordinator in an implementation and rollout project that involved several business units in Europe, EUA and South America.Managed data from all modules like: SD- FI - CO - MM - PP - PM.LSMW (s) creation to data load and technical specification to develop ABAP program to mass load data.Participated in many business meetings with key users from Germany to discuss migration strategies.Worked supporting Sales and Distribution process after the Go Live.

São Paulo Area, Brazil

Project: Sanofi Aventis. Activities: Worked supporting systems interfaces between SAP X SIEBEL X GKO, and also worked analyzing and modelling sales/logistic processes. Assisted the creation of the blueprint, technical and functional specification and set up of SD scenarios. Monitored the ABAP team developments to guarantee that customer needs were accomplished.

Pós-Graduação Lato Sensu - Especialização, Gestão Estratégica De Pessoas

Activities and Societies: Gestão da Cultura Organizacional Gestão de Mudanças nas Organizações Gestão de Pessoas, Clima e Engajamento das.

Master Of Business Administration (Mba), Business Process Management

Activities and Societies: Management, controlling, analyzing, modeling, redesign and process automation.

Postgraduate, Communication, Marketing And Information Technology.

Activities and Societies: Strategic communication - Corporate communication - Brand Building - Institutional relations - Press office.

Postgraduate, Consumer Applied Sciences

Activities and Societies: Marketing basics - Finantial management - Marketing management - Leadership - Operational management - Consumer.

Bachelor'S Degree, Advertising And Publicity

Activities and Societies: TV set and radio production - Cinema production - Photograph techniques - Social medias - Administration.

Bacharelado, Anthropology

Anthropology Sociology Political Science