Focused on making data-driven decisions, identifying red flags, and setting up early warning systems to support proactive and strategic business outcomes.

Developing and managing a category targeting residential and commercial property owners who subscribed to paid services. Accountable for key performance metrics including P&L, NPS, Revenue and Closure Percentage● Led the implementation of an auto dial system for leads, resulting in a boost in productivity ● Utilized product enhancements to drive increased customer base per agent while simultaneously reducing manpower, resulting in enhanced productivity and cost efficiency

Effectively led and managed a team of over 120 indirect reportees for the first time, demonstrating strong leadership and organizational skills.● Introduced a new revenue opportunity with 100% gross margin to monetise unpaid customers. Introduced a compelling sales pitch strategy.● Enhanced the CRM dashboard and collaborated with tech and product teams to implement changes aimed at enhancing productivity.

Led my initial experience in managing 4 team leaders and a sales team responsible for converting leads generated by field agents. Played a pivotal role in restructuring sales criteria, leading to a substantial expansion of the areas where commercial property owners opted for our plans.

Oversaw a team of four Unit Heads and maintained direct interaction with the relationship managers. Responsible for weekly roster management and driving day-to-day input metrics and controlling attrition.

● Pinpointed critical areas for enhancement through field visits and proactive engagement with detractors● Implemented a productivity tracking system using Google Sheets, applying macros to optimize agentperformance and ensure maximum productivity across the team.

My introduction to team management, overseeing a group of relationship managers.● Principal accountability for elevating closure percentages and proficiently managing and mitigating customer escalations.● Led the successful migration of NRI customer interactions from WhatsApp to recorded calls, improving tracking and quality assurance measures

Responsible for catering to customers who have subscribed to premium plans● Managed a diverse customer base of over 60 NRI clients seeking tenant solutions