Abimael Clemente Email & Phone Number

The Technical Support Manager's primary responsibility is to ensure the entire department, both Support Desk and Training, are running smoothly. The following bullets outline the high-level tasks and duties of the position.• Developing policies and processes.• Managing staff and providing guidance.• Reporting to leadership.• Managing budgets.• Devising strategies to increase productivity and improve operations.• Communicating with the team regularly.• Ensuring KPIs are met.• Recruiting and training new staff.• Resolving escalated customer complaints or queries.• Perform Annual Performance Reviews for all employees in the department.• Manage all projects that fall under Technical Support.• Adapt and tackle new challenges.

Temecula, California, United States

The Technical Support Manager's primary responsibility is to ensure the entire department, both Support Desk and Training, are running smoothly. The following bullets outline the high-level tasks and duties of the position.• Developing policies and processes.• Managing staff and providing guidance.• Reporting to leadership.• Managing budgets.• Devising strategies to increase productivity and improve operations.• Communicating with the team regularly.• Ensuring KPIs are met.• Recruiting and training new staff.• Resolving escalated customer complaints or queries.• Perform Annual Performance Reviews for all employees in the department.• Manage all projects that fall under Technical Support.• Adapt and tackle new challenges.

Temecula, California, United States

As a Technical Support Analyst, provide premier-quality customer service, support, and training to the company's valued corporate product clients. Execute strong written and verbal communication skills, technical skills, and analytic skills working closely with the clients, product management, and sales team in support of their efforts. As a team player, assist with the proprietary software client and server installations, configurations, and Tier I, II, and III application troubleshooting for enterprise clients.Duties and Responsibilities:-Using available knowledge and resources, provide quality client technical support by analyzing application, database, and operating systems symptoms to identify and resolve issues.-Document clients' issues and process of resolution.-Support client database and installations in production and test environments.-Contribute to the knowledge base, tutorials, and written and video tutorials as needed.-Escalate complex problems to Development and monitor the output to keep the customer informed.-Create and follow up on customer retention efforts.-Create and lead workshops for our annual conference and other events.-Occasional travel to events such as our annual conference, company meetings, etc.-Handle after-hours Emergency Support on a rotating schedule.Additional Skills and Qualifications:-Troubleshooting and problem-solving.-Great attention to detail.-Professional attitude and desire to resolve issues with patience and understanding.-Knowledge of software and hardware system principles, theories, concepts, and technologies.-Familiarity with the following: SQL, Oracle, MS Access, MS Office, CRM systems.-Organized with excellent English verbal and written communication skills.-Customer service, technical, and analytical skills.-Ability to work independently and in a team environment.

Wildomar, California, United States

As a Retail Mobile Expert, connected with customers and delivered exceptional customer service by selling T-Mobile products and services to current and potential customers. This involved making a personal connection, exploring, and discovering customer needs, guiding the customer’s purchase decision, problem-solving their issues, and staying connected with them.Being part of a Mobile One Sales Team, enthusiastically delivered wow customer service staying focused, demonstrated a great eye with an attention to detail, having a passionate focus on helping any customer, and being a great team player.Duties:-Helping customers pick up right where they left off in their shopping journey with consultative selling and services.-Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.-Guide customers through their purchasing experience with thoughtful questions, informative -answers, and sharing your expertise.-Makes the most of working time on shift by learning and seeking out new information.-Approaching service and sales needs with care, patience, honesty, and empathy.Responsibilities:-Obtaining or receiving merchandise, totaling bills, accepting payments, and making change for customers in a retail T-Mobile Store.-Perform all required opening and closing duties.-Meet and exceed monthly revenue and profit targets.-Research and memorize T-Mobile's products and services lineup.-Utilize excellent training to become a Mobile Expert-Gain professional experience to help you build your resume and support your education.-Support your team, keep the store looking its best, and make sure your knowledge of T-Mobile technology is up to date.-Consistently act in the best interest of the company.

-Supervise and coordinate RADAR Maintenance Personnel in the tasks of RADAR site selection,installation, operation, training, maintenance and repair of Marine Air Command Control Systems Air Defense RADAR Systems. -Assists the Commander in coordination and future planning in support of exercises and operations coordinate the execution of current operations and provide garrison support to operations in support of resident and deployed detachments.

-Perform/supervise diagnosis, field level repairs, and modifications to communications systems found within selected units of the marine air control group. -Typical duties include installation, operation, performance testing, troubleshooting and repair of voice communications equipment, fiber optic cables, switched local area networks and devices, end-user computers, and system software/firmware for voice communications equipment used within the Marine Air Command and Control Systems (MACCS). Additional duties include supervision of a maintenance section/shop, coordination of equipment evacuation for repair with other maintenance activities, requisitioning of parts, and monitoring maintenance reports. -Provide technical expertise in the planning, employment, and installation of aviation communications systems.

Master'S Degree, Organizational Leadership, 3.70

Activities and Societies: Developed skills to become an effective, change-oriented leader who achieves results. Completed distinctive.

Bachelor Of Science (Bs), Organizational Leadership, 3.43

Activities and Societies: Developed an understanding in leadership theories and frameworks that organizational leadership professionals.

Associate'S Degree, General Studies, 3.34

H. S., Electronics