• Offered high levels of administrative support to the director ensuring smooth runnings of daily activities.• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.• Elevated customer satisfaction ratings by resolving client and case issues effectively.• Improved operational efficiencies, managing work requests, new orders, pricing, and changes while coordinating logistics to verify delivery dates.• Scheduled appointments and… Show more • Offered high levels of administrative support to the director ensuring smooth runnings of daily activities.• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.• Elevated customer satisfaction ratings by resolving client and case issues effectively.• Improved operational efficiencies, managing work requests, new orders, pricing, and changes while coordinating logistics to verify delivery dates.• Scheduled appointments and maintained the master calendar.• Evaluated and identified ineffective workflow processes to devise and implement proactive and targeted solutions, achieving greater productivity and personnel performance.• Improved the company's client base by proposing business development activities and maintained good vendor relationships.• Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering, and efficient management of company resources.• Processed, tracked, and documented expenditures, ensuring the company remained within allocated budgets to avoid overspending• Coordinated staff timesheets and ensured timely payment by payroll.• Created daily attendance reports and data analysis, verifying compliance with company policy, while keeping staff apprised of absences.• Maintained manual and electronic filing and information systems, ensuring accurate data was readily available. Show less

• Conducted extensive market research to identify improvements in AS-IS processes, contributing to developing robust TO-BE processes.• Collaborated with product owners, UX/UI designers, and developers to align development work with priorities.• Assisted in planning and setting expectations for delivering new features and functionalities.• Worked collaboratively with team members to deliver requirements for TO-BE process development.

The company is a start-up company for which I was engaged to manage operations and administration, which included the following.•Ensured that all administrative operations ran in a smooth manner.•Improved the company's client base by proposing business development activities and maintained good vendor relationship.•Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.•Anticipated… Show more The company is a start-up company for which I was engaged to manage operations and administration, which included the following.•Ensured that all administrative operations ran in a smooth manner.•Improved the company's client base by proposing business development activities and maintained good vendor relationship.•Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.•Anticipated customer’s needs maintained effective Operations and productivity by developing well organized work procedures and workflows.•Processed invoices, payments and maintained documents.•Oversaw appointment scheduling and itinerary coordination for both clients and personnel.•Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.•Tracked and recorded team expenses, reconciled accounts to maintain accurate, current, and complete financial records. Show less

•My role required me to provide all customers with great customer experience aimed at revenue generation, increasing product cross sell and customer retention.•Provided customers with outstanding service knowledge of our various product packages, assisting sales teams by establishing client need before escalating enquiries to sales staff.•Built solid and trusting relationship through exceptional communication and interpersonal skills while maintaining 100% customer satisfaction… Show more •My role required me to provide all customers with great customer experience aimed at revenue generation, increasing product cross sell and customer retention.•Provided customers with outstanding service knowledge of our various product packages, assisting sales teams by establishing client need before escalating enquiries to sales staff.•Built solid and trusting relationship through exceptional communication and interpersonal skills while maintaining 100% customer satisfaction rating.•Acted as floor manager, managed sales enquiry overflow to reduce customers waiting time.•Employed a solution-focused approach to increase complaints resolved by 34%, using active listening and interpreting client needs with efficiency.•Liaised with sales and marketing departments to provide customer trends and reports.•Effectively used in-house Customer Relationship Management software to serve customers better and faster with minimal errors.•Excelled in exceeding daily debit card application goals.•Processed and opened an average of 30 accounts daily, exceeding targets by 50%.•Completed customer requests received via contact Centre and e-mails, offering prompt solutions to maintain customer satisfaction.•Worked under strict deadlines and responded to service requests and emergency callouts.•Assisted customers enrol on internet banking platforms to enable them enjoy banking services on the go.•Completed an average of 30 customer updates, issued cheques to customers and ensured they were maintained on the system immediately.•Prepared daily reports, ensuring appropriate and timely feedback is given to customers and ensured proper bookkeeping. Show less

•Managed performance of all swift transfers, interbank transfers and intra bank transfers for all currencies available.•Reconciled branch internal accounts daily, identified errors and escalate to the appropriate units for prompt resolution.•Created reports and presentations to existing clients to effectively illustrate the status and success of current investments.•Created templates for recurrent payments.•Advised clients on the best investments and financial… Show more •Managed performance of all swift transfers, interbank transfers and intra bank transfers for all currencies available.•Reconciled branch internal accounts daily, identified errors and escalate to the appropriate units for prompt resolution.•Created reports and presentations to existing clients to effectively illustrate the status and success of current investments.•Created templates for recurrent payments.•Advised clients on the best investments and financial decisions.•Contacted and set up meetings with clients to discuss options and updates.•Increased overall productivity by working to understand the personal goals of team members, raising job satisfaction scores.•Demonstrated exceptional team working and collaboration skills while working closely with 3 senior stakeholders on a yearly plan for the branch's budget.•Managed 2 projects concurrently, using prioritization and time management skills to meet deadlines consistently.•Provided technical support for all funds transfer related applications.•Processed third party transactions via various payment solutions, WESTERN UNION, MONEY GRAMM, RIA, PAYDIRECT, and REMITA.•Processed incoming and outgoing cheques. Show less

•Ensured cash transactions (including deposits, withdrawals) are carried out promptly, in line with the banks policies and within the standard turnaround time.•Processed 200 - 250 transactions per day, exceeding the banks daily target by 50%, with minimal or no errors.•Ensured the banks relationship with merchants such as, PAYDIRECT, ETRANSACT, REVPAY for Lagos state taxes, Federal remittances ETC are preserved by making sure transactions are posted accurately and… Show more •Ensured cash transactions (including deposits, withdrawals) are carried out promptly, in line with the banks policies and within the standard turnaround time.•Processed 200 - 250 transactions per day, exceeding the banks daily target by 50%, with minimal or no errors.•Ensured the banks relationship with merchants such as, PAYDIRECT, ETRANSACT, REVPAY for Lagos state taxes, Federal remittances ETC are preserved by making sure transactions are posted accurately and efficiently.•Maintained records of all transactions to ensure consistent accuracy.•Employed exceptional communication and relationship-building skills, to develop trusting and professional client relationships.•Attended weekly trainings to gain and maintain up to date knowledge of platforms within the financial organization.•Successfully won 50-Million-naira worth of business in 2008.•Increased overall productivity by working to understand the personal goals of team members thereby raising job satisfaction scores.•Performed daily quality checks to minimize transaction errors.•Assisted the vault custodian with balancing the vault books, checked all teller accounts at close of business and ensured my team members are balanced for the day.•Coordinated training sessions with team members. Show less

Timely receipt and processing of currency and check deposits from commercial customers and banking centers, in accordance with established procedures and controls.