Abimbola Adekunle Email & Phone Number

Apex, NC, US

United States

• Project: Delivery of the Digitalized Client Experience Platform (CXP)
• Collaborated with cross-functional teams to gather and document detailed requirements for the digital platform project (CXP), ensuring alignment with business rules, validations, business objectives and client needs.
• Championed the creation and prioritization of user stories and product backlog items, ensuring clear communication of requirements and expectations to the delivery team.
• Facilitated sprint planning, backlog refinement, and daily stand-ups to support the scrum framework and ensure timely delivery of project milestones.
• Performed root cause analysis on recurring issues, recommending process improvements to prevent future occurrences and enhance overall platform stability.
• Participated in the user acceptance testing (UAT) validating that the new functionalities and features met business requirements, accessibility and quality standards before release.

Ontario, Canada

• Projects: Integration and customization of an advanced scheduling app Oct 2023- Jan 2024
• Supported the project team on the end-to-end Integration and customization of an advanced scheduling app, automating repetitive tasks and reduction of administrative workload by 85%. Deployment of IT Solutions to.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Professionally managed schedules and addressed escalations to a successful conclusion, leading to a 100% facilitators’ compliance with the newly implemented system and better commitment to client’s business.
• Created business process models, specifications and use case diagrams to guide the technical team into a clear understanding of the technical requirements for the solution.
• Participated in integration testing activities before a release goes to production. also coordinated testing with third parties (vendors) as required for support issues or upgrades.

Saint John, New Brunswick, Canada

• Assessed and evaluated the health, stability and creditworthiness of businesses applying for facilities through financial statement analysis.
• Successfully conducted commercial credit underwriting functions, resulting in a 10% increase in approved credit limits for clients.
• Evaluate financial ratios, trends, and other relevant financial indicators to identify potential risks and opportunities associated with extending credit.
• Implemented a more efficient requirement-gathering process that reduced turnaround time by 15%.
• Led the analysis of a high-risk portfolio, identifying potential issues early and saving the company from potential losses.
• Collaborated with relationship managers on deals to gather information, clarify requests and ensure 100% compliance with regulatory and policy requirements.

Saint John, New Brunswick, Canada

• Developed a business plan for the organization.
• Successfully gathered and prioritized requirements for a non-profit social enterprise project, contributing to the successful launch of a desired initiative towards grief.
• Proposed and implemented process improvements that reduced project costs by 10% and increased efficiency.
• Conducted surveys that resulted in a 20% improvement in project alignment with business expectations.
• Facilitated a knowledge-sharing session for team members, leading to improved collaboration and a 15% increase in productivity.

Lagos, Nigeria

• Successfully delivered solutions for 25+ projects, achieving a 95% client satisfaction rate.. Successfully identified and documented requirements for 40+ projects, resulting in a 25% improvement in project alignment.
• Implemented CRM strategies that maintained a 90% customer retention rate and increased new customer acquisition by 15%.
• Created and refined user stories, improving team understanding and project deliverable quality by 30%.
• Facilitated 200+ Scrum ceremonies, enhancing team productivity by 25% and ensuring timely project delivery.. Conducted training for 50+ students and staff, achieving a 90% satisfaction rate and enhancing process.

Education record

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Microbiology