Abigail Mckay Email & Phone Number

Seattle, Washington, United States

• Navigated clients, providers, and third parties through UW Medicine's medical records request process.• Reviewed Record Request Authorizations for accuracy and corrected errors and barriers to client care. Leveraged feedback to determine process and performance improvement actions.• Identifies workflow roadblocks to create processes that improve service productivity and quality.• Ensured HIPAA compliance and protocol adherence to ensure patient identity safety.• Championed clear and open communication of expectations with clients and care team to ensure a psychologically safe environment and optimize engagement.• Earned exemption from call audits due to performance quality.

University Place, Washington, United States

Led students to understand rigorous academic goals outlined in IEPS (Individualized Education Programs). Demonstrated patience and persistence while instructing students one-on-one through groups of up to six students.• Supported the creation and sustainment of student engagement with the implementation of behavior management strategies.• Adjusted communication style to accommodate the emotional needs of students.• Arranged the classroom as a physically and psychologically safe place for expression and relationship building.• Redirected students as need to drive engagement and obtain impactful results.

Greater Seattle Area

Multi-location, multi-specialty healthcare system focused on research, care quality, and clinical studies• Supported eight surgeons in managing correspondence, meeting scheduling, tracking CMEs, and ad hoc assignments.• Created department events, meetings, and celebrations. From arranging catering, coordinating technology, and working with the facilities team.• Demonstrated effective decision-making using Lean Principles while determining the tasks assigned based on the level of urgency with no supervision.• Maintained adaptability and flexibility while assisting with the needs of the clinic, which included patient scheduling, insurance authorizations, and referral management.• Delivered excellent customer service and communicated effectively working with patients and staff focused on a high attention to detail.

Seattle, Washington, United States

• Led admissions for Independent Living, Assisted Living, and Skilled Nursing Care, increasing brand awareness and assembling a database of prospective residents through specialized lead system software.• Coordinated admission initiatives by conducting in-person meetings with hospitals and care facilities to enhance awareness of rehabilitation services, resulting in increased engagement.• Provided comprehensive guidance to prospective clients, offering a thorough understanding of the care continuum and facilitating informed decision-making.

Certificate, Medical Insurance Specialist/Medical Biller And Coder

Certificate, Para Educator