Passionate about elevating patient experiences and delivering top-quality healthcare services, I am dedicated to making a positive impact in the healthcare industry. With a strong belief in the importance of patient-centered care, I strive to ensure that every individual receives the highest level of attention, compassion, and expertise.My professional journey has been driven by a commitment to improving the overall well-being of patients and enhancing their healthcare journey. I firmly believe that by focusing on the patient experience, we can not only improve outcomes but also create a more supportive and empowering environment for those in need of care.With a background in healthcare and education, I have honed my skills in community engagement and patient education. Through my work, I have had the privilege of witnessing the transformative power of quality healthcare and the profound impact it has on individuals and communities. I am constantly seeking opportunities to collaborate with like-minded professionals and organizations that share my passion for excellence in healthcare delivery. Together, we can innovate, inspire, and create a healthcare landscape that prioritizes the needs and preferences of patients above all else.Key Areas of ExpertiseTeam Health Cultivation | Healthcare Administration | Process Optimizations | Client and Stakeholder Relationships | Data Analysis & Research | Standard Process Creation | Project Management | Work Productivity Optimizations | Business Operations | Compliance
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Health Information Specialist IiiUniversity Of Washington Medical Center Sep 2022 - Feb 2024Seattle, Washington, United States• Navigated clients, providers, and third parties through UW Medicine's medical records request process.• Reviewed Record Request Authorizations for accuracy and corrected errors and barriers to client care. Leveraged feedback to determine process and performance improvement actions.• Identifies workflow roadblocks to create processes that improve service productivity and quality.• Ensured HIPAA compliance and protocol adherence to ensure patient identity safety.• Championed clear and open communication of expectations with clients and care team to ensure a psychologically safe environment and optimize engagement.• Earned exemption from call audits due to performance quality. -
Special Education Para EducatorUniversity Place School District Sep 2018 - Aug 2021University Place, Washington, United StatesLed students to understand rigorous academic goals outlined in IEPS (Individualized Education Programs). Demonstrated patience and persistence while instructing students one-on-one through groups of up to six students.• Supported the creation and sustainment of student engagement with the implementation of behavior management strategies.• Adjusted communication style to accommodate the emotional needs of students.• Arranged the classroom as a physically and psychologically safe place for expression and relationship building.• Redirected students as need to drive engagement and obtain impactful results. -
Clinic Administrative Assistant IiVirginia Mason Medical Center May 2008 - Apr 2013Greater Seattle AreaMulti-location, multi-specialty healthcare system focused on research, care quality, and clinical studies• Supported eight surgeons in managing correspondence, meeting scheduling, tracking CMEs, and ad hoc assignments.• Created department events, meetings, and celebrations. From arranging catering, coordinating technology, and working with the facilities team.• Demonstrated effective decision-making using Lean Principles while determining the tasks assigned based on the level of urgency with no supervision.• Maintained adaptability and flexibility while assisting with the needs of the clinic, which included patient scheduling, insurance authorizations, and referral management.• Delivered excellent customer service and communicated effectively working with patients and staff focused on a high attention to detail. -
Continuum Of Care SpecialistBayview Retirement Community Sep 2006 - Feb 2008Seattle, Washington, United States• Led admissions for Independent Living, Assisted Living, and Skilled Nursing Care, increasing brand awareness and assembling a database of prospective residents through specialized lead system software.• Coordinated admission initiatives by conducting in-person meetings with hospitals and care facilities to enhance awareness of rehabilitation services, resulting in increased engagement.• Provided comprehensive guidance to prospective clients, offering a thorough understanding of the care continuum and facilitating informed decision-making.
Abigail Mckay Education Details
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Medical Insurance Specialist/Medical Biller And Coder -
Para Educator
Frequently Asked Questions about Abigail Mckay
What is Abigail Mckay's role at the current company?
Abigail Mckay's current role is Patient Engagement Specialist.
What schools did Abigail Mckay attend?
Abigail Mckay attended Devry University, Tacoma Community College.
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Abigail McKay
Pelham, Al4tidwellgroup.com, tidwellgroup.com, proassurance.com, proassurance.com
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