-Warehouse Management: Oversee operations and coordination for Akay USA LLC's trading warehouse from India, ensuring effective inventory management, order fulfillment, and logistics.-Coordination and Communication: Act as a liaison between the U.S. warehouse and Indian operations, ensuring seamless communication and operational efficiency.-Sales Reporting: Prepare detailed sales reports using SAP to track performance metrics and support strategic decision-making.-Customer Service Management: Address client inquiries, manage order processing, and resolve issues to uphold high levels of customer satisfaction.-Order Processing: Supervise the order lifecycle from entry to delivery, coordinating with internal teams and ensuring timely execution.-Export Procedures: Manage export documentation, ensure compliance with international regulations, and collaborate with customs brokers for smooth customs clearance.-Client Relationship Management: Build and sustain strong client relationships, gather feedback, and explore upselling opportunities.-Receivables Management: Handle and monitor receivables through SAP, ensuring timely collection and accurate financial reporting.-Quality Assurance: Monitor product quality and ensure adherence to industry standards and regulations.-Administrative Duties: Maintain accurate records, generate reports on key metrics, and manage shipment-related documentation.Skills: MS Excel, SAP, Quick Books, Tally

 Leading the full accounts payable team Ensuring timely and effective completion of work and reviewing the work performed by other team members Interact with clients over emails and calls Preparation of reports Act as a single point of contact for all escalations and communications Training new staff and supervising the work Ensuring high accuracy and timely delivery of the process. Responsible for smooth service delivery of the process along with adherence to SLA(Service Level Agreement) Manage process exceptions.