Senior Information Technology Associate
CurrentTechnical Support and Infrastructure Management• Resolve technical issues with LAN, WAN, and systems, ensuring minimal downtime.• Maintain and optimize server OS, network design, setup, and implementation.• Implement patching and periodic OS updates as per OEM recommendations.User Support and IT Operations• Handle support calls, emails, tickets, and chat inquiries related to software, connectivity, and printer.• Provide first and second-level support for workstations, applications, and mobile devices.Windows Administration and Network Administration• Configure and manage Active Directory (AD), DNS, DHCP, and group policies.• Ensure efficient network management and user access control.• Monitor system performance and implement necessary optimizations.IT Procurement and Vendor Management• Assist IT Manager in procurement activities and collaborate with accounting for invoice processing.Onboarding and Access Management• Assist in corporate and project staff enrollment, ensuring smooth onboarding processes.• Manage application installations and facilitate Windows enablement for users.• Create and manage Active Directory groups and ensure proper share access management.System AdministratorAlpha Tech Academy, Bangalore | 2018– 2022System Installation and Maintenance• Proficient in installing, configuring, and upgrading systems for enhanced performance.• Manage OS installations including Windows Server 2012, Linux, and other versions.Active Directory and Network Management• Expertise in Active Directory management for seamless access to shared resources.• Resolve account lockout issues and ensure proper access controls.Hardware and System Maintenance• Perform adaptive maintenance, patches, updates, and backups to ensure system reliability
