• Planned, directed and organized the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits.• Demonstrated leadership while paying attention to details: Set the example for the hotel employees, strive to the highest standard of service to meet guests’ expectations and needs.• Supervised the entire hotel functions such as: reservations, reception, concierge, food and beverage departments, restaurants operations and housekeeping.• Focused on the both important element of the role – Business management as well as people management.• Strong leadership skills• Managerial approach – delegation and supervision• Excellent communication skills• Great organization skills• Customer Service focused – Customer handling skills• Ability to motivate teams and employees

• Was a part of pre-Opening Team.• Stream lined the Staff recruitment, installation and configuration of Front office Software (IDS).• Responsible for Revenue Optimization and profitability of the organization. • Handling all the major OTA`s to increase the Occupancy percentage and generate revenue.• Maintaining the rate parity among all the OTA`s.• Handling RFP and biding rates.• Rate loading and updating brand website.• Performing Manager on Duty in absence of the General Manager.• Procurement of Operational and Capital Equipment.• To develop and design training programs for upgrading employee’s soft & technical skills.• Designed policies for financial management including expenses, ensuring positive impact on bottom line through accountability and effective monitoring.• Participates in daily operations meetings to liaise and coordinate closely with support departments general administration and operations issues.• Attends scheduled meetings, departmental and interdepartmental meetings and disseminate relevant information to the team.• To develop and design training programs for upgrading employee’s soft & technical skills.• Generate incremental revenues by implementing the basic principles of supply and demand economics in a tactical way.• Conduct interviews and properly assesses / screen probable candidates for the Front Desk Position.

• Responsible for Revenue Optimization and profitability of the organization. • Handling all the major OTA`s to increase the Occupancy percentage and generate revenue.• Maintaining the rate parity among all the OTA`s.• Handling RFP and biding rates.• Rate loading and updating brand website.• Performing Manager on Duty in absence of the General Manager.• Designed policies for financial management including expenses, ensuring positive impact on bottom line through accountability and effective monitoring.• Participates in daily operations meetings to liaise and coordinate closely with support departments general administration and operations issues.• Attends scheduled meetings, departmental and interdepartmental meetings and disseminate relevant information to the team.• To develop and design training programs for upgrading employee’s soft & technical skills.• Generate incremental revenues by implementing the basic principles of supply and demand economics in a tactical way.• Conduct interviews and properly assesses / screen probable candidates for the Front Desk Position.

• Was a part of pre-Opening Team.• Stream lined the Staff recruitment, installation and configuration of Front office Software (Opera).• Procurement of Operational and Capital Equipment.• To develop and design training programs for upgrading employee’s soft & technical skills.• Conduct interviews and properly assesses / screen probable candidates for the Front Desk Position.

• Responsible for sale and purchase of foreign currencies• Doing wire transfer in all the major currencies.• Issuing and en cashing of Travelers Cheques & foreign currencies.• Ensuring proper issuance & Loading of Traveler Card and Foreign Currency DD. • Solving all type of customer queries and issues.• Well versed with the FEMA guidelines regarding sale of foreign currency.

• Assisting Front Office Manager for the smooth functioning of the department.• Streamline Staff Recruitment and training team members of Front office Software (Opera).• Loading corporate rate in the system and reconfirmation of future bookings.• Develop and design training programs for upgrading employee’s soft & technical skills.• Conduct interviews and properly assesses / screen probable candidates for the Front Desk Position.

• Taking care of Reservations and Corporate Group Bookings.• Meeting guest for feedbacks and suggestions.• Training fellow team members in Front Office Software (IDS).• Telephone Handling and departures.