Abinash Rath Email and Phone Number

•PNL Management to ensure revenue and margins meet and exceed targets•Liaison with Client, Account, Finance, WFM & leadership to enhance client experience on new business migration.•Engagement with the business excellence team on creating value proposition/innovation for the clients•Lead delivery of multiple clients across locations.•Guide & lead the delivery teams to meet and exceed the contractual and quality KPI’s.

•Leading a team of Level 1 and Level 1.5 helpdesk desk support for multiple clients across various industries for Mumbai and Bangalore Service Desk.•Responsible for planning and meeting financial outlooks.•Design and implement strategic initiatives to add further business from existing clients.•Ensure contract compliance by establishing OLAs with the Accounts team for Service Delivery.•Achieve the contractual SLA metrics and service KPIs to meet the customer satisfaction.•Coordinate with Accounts Team to develop strategic and tactical plans for the account.•Monitor Delivery to ensure cost benefit and quality consistency.•Coordinate new business migrations for existing business growth.•Plan and ensure adequate resources across all levels of organizational unit through IJP process.•Lead ISO auditor to ensure ISO compliance and ITIL / eSCM implementation.