Abinash Ѕingh Email & Phone Number

Gurugram, Haryana, India

We provide cloud-based call center solutions to reinforce businesses in delivering outstanding customer engagement.Our key product is doocti, a CX Platform that makes it easier for companies to communicate with their customers for Sales, Support, and Marketing.

Patna, Bihar, India

Spearhead marketing and business development activities to achieve breakthrough performance andacquire new business.Boosted revenue by bringing in and cementing relationships with new clients and capitalizing onupsell opportunities.Developed business pipeline using cold and warm techniques.Negotiated contracts and closed sales with new and existing clients.Resolved customer inquiries and issues promptly, maintaining a 80% satisfaction rate.Conducted product demonstrations and presentations, highlighting the benefits of our Ed-Techsolutions in improving student engagement and outcomes.

Hyderabad, Telangana, India

Directed sales and business development functions, including new product introduction, key accountmanagement, customer relationship management, channel Sales management and contract negotiations.Managed and administered the implementation of [SaaS Tool] to optimize [specific function, e.g.,customer support, sales, marketing].Collaborated with cross-functional teams to ensure seamless integration of the [SaaS Tool] withexisting systems.Collaborated with the technical support team to address client inquiries and provide solutions,enhancing customer satisfaction.Maintained up-to-date product knowledge, allowing for informed recommendations and improvedcross-selling opportunities.Forecasted sales and established processes to achieve sales objectives and related metrics.Instructed sales staff on cross-selling and up-selling techniques resulting in increased net salesrevenue.Increased profit margins by effectively controlling budget and overhead and optimizing product turns.Maintained financial controls, planned business operations and control expenses while identifying andpursuing opportunities to grow business operations and boost profits.

Hyderabad, Telangana, India

Established strategic relationships and alliances with 3rd party companies dealing with the purchaseand sale of IT solutions and services.Successfully generated new business leads and managed a portfolio of over 50 clients.Generating leads & converting them by meeting personally with the help of executives.Collaborated with marketing department personnel to optimize strategic initiatives.Collaborated with the technical support team to address client inquiries and provide solutions,enhancing customer satisfaction.Maintained up-to-date product knowledge, allowing for informed recommendations and improvedcross-selling opportunities.