Quality Engineer at Flex - 8+ years of experience - Supplier Quality, ISO 9001 internal auditor, Customer Satisfaction analysis• Supplier Selection & Qualification – Approving new suppliers based on assessments and qualifying new suppliers to preferred suppliers & renewal of active suppliers.• Supplier assessment analysis for both direct and indirect suppliers• Part of Supplier Quality Claims recovery process – Initiating claims and tracking• Supplier Rating & Evaluation – Rating based on Quality, Delivery, Cost reduction, Communication & etc.,• Supplier scorecard generation and corrective action review on low score• Supplier Sustainability process – Part of Responsible Business Alliance processes • Quality modules alignment review with Business unit’s leaders• Have knowledge in SharePoint & Power Automate basics.• Certified ISO 9001:2015 Internal Auditor from December-2017 and have experience in auditing internal teams.• Completed the Lean Green Belt Certification internally (Flex).• Worked on projects to reduce Cost of Poor Quality (Internal & external)• Handling Customer Complaints and initiating corrective actions in internal CAPA management tool.• Supplier Business Continuity Plan (BCP) assessment and approval • Customer Specific Requirement (CSR) site mapping and applicability tracking• Supplier working hours data collection as part of Supplier Sustainability audit program.• Monthly Yield and On Time Delivery data collection to report in Worldwide Quality dashboard.• Documentation of processes, standards. Monitoring work and performance targets, efficient human resource utilization planning, quality and quantity of employee performance and avoiding employee idle time.• Lean concepts (FMEA, 7QC tools, KPI, 5S, 8D Methodology,KAIZEN)• Analyzing customer scorecards and consolidating for automotive customers• Maintaining trackers for Lesson Learnt of Customer complaints and Opportunity for Improvements • Interacting with external customers as part of Customer Satisfaction Measurement Program (CSMP) program• Categorization & Analysis of Strengths and weakness of Flex sites based on customer comments.• Finding gap between rating of Global Account managers and actual customer scores & driving actions to work on matching scores.