Abinesh M Email and Phone Number

Client Name : Brightspeed Role : ServiceNow Developer-Developed and enhanced ITSM suite of applications using customization like Business rules, Scripts Includes, Data policies, UI policies, Client Scripts with the help of ServiceNow Glide API.-Worked with process owners to develop automated workflows, flow designers for install, change and cancel order.-Hands-on experience on modeling & creating Product catalog in OMT suite of ServiceNow.-Hands-on experience in… Show more Client Name : Brightspeed Role : ServiceNow Developer-Developed and enhanced ITSM suite of applications using customization like Business rules, Scripts Includes, Data policies, UI policies, Client Scripts with the help of ServiceNow Glide API.-Worked with process owners to develop automated workflows, flow designers for install, change and cancel order.-Hands-on experience on modeling & creating Product catalog in OMT suite of ServiceNow.-Hands-on experience in restructuring the TMF-622 and TMF-620 payload as per business needs.-Hands-on experience in flow-designer (structuring and developing), flows for order orchestration.-Hands-on experience in rest integration, JSON payload builder.-Hands-on experience in scripting Business rules and script Includes as per business needs.-Actively participated in daily scrum meetings and regular sprint planning, review, and retrospective meetings and shared ServiceNow best practices information within the team members. Show less

Client Name: PennyMac Role: Team Lead (BAT/UAT)-Develops business analysis work plan and directs team in managing activities, tasks, and deliverables. User Experience Enhancement & improvement.-Representing teams as technical liaison for various testing or release management activities within Agile environment-Interacting with Business owners for understanding requirement, analyze and convert them into high level scenarios.-Preparing effort estimation.-Effectively… Show more Client Name: PennyMac Role: Team Lead (BAT/UAT)-Develops business analysis work plan and directs team in managing activities, tasks, and deliverables. User Experience Enhancement & improvement.-Representing teams as technical liaison for various testing or release management activities within Agile environment-Interacting with Business owners for understanding requirement, analyze and convert them into high level scenarios.-Preparing effort estimation.-Effectively analyze data to determine appropriate insights , requirement Analysis and client meetings. Assess and analyze rule logic and assesses impacts of changes to requirements. -Analyze the code in the work API and also validate the rule logic in stg and prod environment. Show less

Client Name: RBS/NatwestRole: Technology Analyst -Interacting with clients for requirement gathering and Analysis, Assessing impacts of changes to requirements and communicates as appropriate.-Maintain the deployment and release management, Taking care of vital governing activities on various stages at implementation.-Create/Manage Online application forms using HTML,CSS and JavaScript, as per business requirement.-Preparing effort and cost estimation… Show more Client Name: RBS/NatwestRole: Technology Analyst -Interacting with clients for requirement gathering and Analysis, Assessing impacts of changes to requirements and communicates as appropriate.-Maintain the deployment and release management, Taking care of vital governing activities on various stages at implementation.-Create/Manage Online application forms using HTML,CSS and JavaScript, as per business requirement.-Preparing effort and cost estimation documents.-In-depth knowledge of the technical implementation of ITSM applications like Change management, Incident management, Problem management, Service catalog, Configuration management, Knowledge management.-Engaged with business users during UAT to ensure that final product meets their requirement and expectation. Show less