Abin N Varghese Email & Phone Number

Dubai, Ae

United Arab Emirates

United Arab Emirates

 Make reservations for guests based on their preferences andneeds Explaining policies and procedures to customers to ensure thatthey have a positive experience when interacting with thecompany Answer incoming calls and provide information about hotelservices, rates, and amenities to potential guests Modify existing reservations as needed Stay up-to-date on competitor rates and services Process payments and handle financial transactions

Dubai, United Arab Emirates

 Prepare and handle check-in and check-out, Pre-block rooms for all arrivals, with considerations of theestimated time of arrivals, personal guest preferences and stayhistory. Focus on ALL members and other VIP guests. Allocate room upgrades based on availability, balancingupsell opportunities with prioritization of preferred rooms/roomtypes for all members. Review and clean up guest profiles and ensure that allinformation and preferences are entered and actioned inOpera PMS. Ensure that all advanced purchase and 3rd party paymentsare processed prior to arrival. Review special requests on reservations and coordinate withother related departments to anticipate and fulfil the ask/s,e.g. feather-free request, honeymoon or VIP setup.

Dubai, United Arab Emirates

 Responsible to attend calls incoming and within three rings inaccordance with the procedures calls for the hotel guest. Received incoming calls, directing to relevant staff ordepartment promptly and efficiently Handling the main emails of the hotel, screening andforwarded to designated departments.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Pursuing BBA (Bachelors of Business Administration) from 2021, Bharathiar University, India

Diploma, Civil Drafting And Civil Engineering Cad/Cadd

Iti D/Civil,Autocad, 3Dmax, Revit, Autocad