Abiodun Williams Email and Phone Number
Abiodun Williams work email
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Abiodun Williams personal email
With expertise in operational excellence, customer success management, and collaborative team leadership, I have successfully driven revenue growth and optimized operations in my current roles I have taken up in the last 8 years. I have effectively led teams to elevate customer experience by increasing customer satisfaction and retention, reflecting a strong commitment to customer centricity and operational efficiency. These efforts have been instrumental in driving product development and improving operational processes, highlighting my expertise in customer success management, operations and product management.I have a strong proficiency in designing and implementing end-to-end operational processes, driving customer experience initiatives, optimizing workflows, and generating revenue. My goal is to continue promoting innovation and efficiency within the evolving wellness technology sector.
Unwind
View- Website:
- getunwindapp.com
- Employees:
- 9
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Lead Operation And Customer Success ManagerUnwindLagos, Nigeria
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Lead Operation /Customer Success ManagerUnwind Aug 2022 - PresentLagos, NigeriaSuccessfully drove product development, increased customer satisfaction and retention, and optimized operational efficiency. Demonstrated strong leadership and problem-solving skills, resulting in significant business impact.
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Customer Experience And Operations StrategistLosode Dec 2021 - Sep 2022RemoteDesigned and implemented end-to-end operationalprocess flows for the e-commerce platform, resulting in a 40% increase in efficiency anda 25% reduction in order processing time.Venture Capital Engagement: Conducted extensive research and initiated cold calls toventure capitalists, securing 5+ meetings that contributed to successful fundraisingefforts.Investor Relations & Product Pitching: Pitched and presented the product toinvestment teams, leading to a 20% increase in funding interest and contributing to asuccessful seed grant. -
Customer Experience SpecialistLosode Oct 2021 - Dec 2021Nigeria
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Customer Experience ExecutiveGuaranty Trust Jan 2017 - Sep 2021Lagos, NigeriaSuccessfully improved customer satisfaction by 15% through in-depth feedback analysis and targeted resolution of pain points. -
Customer Service Representative And Quality ControlDugo Limited Jan 2015 - May 2015Ikeja, Lagos, NigeriaDuring my internship at DUGO Limited, I excelled in both customer service and quality control roles. I managed communications with over 200 clients monthly, ensuring timely and accurate responses, which boosted client satisfaction scores by 25%. I processed and tracked over 50 orders weekly with a 98% accuracy rate, significantly reducing delivery times by 20%.
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Customer Service AgentGuinness Nigeria Nov 2009 - Dec 2014Ikeja, Lagos, NigeriaDelivered exceptional customer service for Guinness Nigeria, drove sales growth through proactive promotions and relationship building. Demonstrated strong problem-solving and communication skills to exceed customer expectations and foster loyalty. Contributed to overall business success by collaborating with cross-functional teams and providing valuable customer insights. -
Executive AssistantLady Mechanic Initiative Jan 2011 - May 2012Victoria Island LagosAs an Executive Assistant, I managed media relations, securing over 10 press features annually and enhancing brand visibility through the coordination of 15+ successful events. I authored and sent over 30 sponsorship letters, garnering support from both local and international sponsors, and prepared detailed progress reports for 20+ sponsors to ensure transparency and sustained engagement. Additionally, I handled administrative tasks, generating 200+ invoices annually using Peachtree accounting software and processing customer payments with accuracy and efficiency.
Frequently Asked Questions about Abiodun Williams
What company does Abiodun Williams work for?
Abiodun Williams works for Unwind
What is Abiodun Williams's role at the current company?
Abiodun Williams's current role is Lead Operation and Customer Success Manager.
What is Abiodun Williams's email address?
Abiodun Williams's email address is ab****@****app.com
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Abiodun Williams-Okeowo
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