Abiodun Williams Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Successfully drove product development, increased customer satisfaction and retention, and optimized operational efficiency. Demonstrated strong leadership and problem-solving skills, resulting in significant business impact.

Remote

Designed and implemented end-to-end operationalprocess flows for the e-commerce platform, resulting in a 40% increase in efficiency anda 25% reduction in order processing time.Venture Capital Engagement: Conducted extensive research and initiated cold calls toventure capitalists, securing 5+ meetings that contributed to successful fundraisingefforts.Investor Relations & Product Pitching: Pitched and presented the product toinvestment teams, leading to a 20% increase in funding interest and contributing to asuccessful seed grant.

Nigeria

Lagos, Nigeria

Successfully improved customer satisfaction by 15% through in-depth feedback analysis and targeted resolution of pain points.

Ikeja, Lagos, Nigeria

During my internship at DUGO Limited, I excelled in both customer service and quality control roles. I managed communications with over 200 clients monthly, ensuring timely and accurate responses, which boosted client satisfaction scores by 25%. I processed and tracked over 50 orders weekly with a 98% accuracy rate, significantly reducing delivery times by 20%.

Ikeja, Lagos, Nigeria

Delivered exceptional customer service for Guinness Nigeria, drove sales growth through proactive promotions and relationship building. Demonstrated strong problem-solving and communication skills to exceed customer expectations and foster loyalty. Contributed to overall business success by collaborating with cross-functional teams and providing valuable customer insights.

Victoria Island Lagos

As an Executive Assistant, I managed media relations, securing over 10 press features annually and enhancing brand visibility through the coordination of 15+ successful events. I authored and sent over 30 sponsorship letters, garnering support from both local and international sponsors, and prepared detailed progress reports for 20+ sponsors to ensure transparency and sustained engagement. Additionally, I handled administrative tasks, generating 200+ invoices annually using Peachtree accounting software and processing customer payments with accuracy and efficiency.