Business Analyst
Current· Led business analysis work for a facility service solution, identified users’ pain points, and translated business requirements into actionable specifications for the software development teams to implement. · Improved the technical team workflows by incorporating agile and waterfall methodologies, increasing efficiency and minimising bottlenecks across the organisation.· Successfully led gap analysis and facilitated the capture of as-is and to-be processes to identify critical system enhancements based on business requirements. · Managed large-scale transformation projects for CRM solutions, collaborating with scrum teams and product owners to effectively prioritise and manage product backlogs, resulting in a 15% increase in project delivery efficiency.· Delivered high-quality documentation and configured and supported facility management systems.· Liaised with software developers, third-party organisations, technical and non-technical teams to translate business requirements into solutions.· Utilised data analysis tools to monitor progress, validate performance metrics, and support strategic decisions. · Managed system testing, UAT, and post-implementation support, guaranteeing high-quality results. Developed user manuals, documentation, and training to facilitate smooth system adoption.· Effectively utilised the RACI matrix to identify key players in delivering the right business outcomes and regularly deliver effective and clear messages.