Abiola Oladele, Bsc, Msc Email & Phone Number

Kingston Upon Hull, Gb

Kingston Upon Hull, England Metropolitan Area

Kingston Upon Hull, England, United Kingdom

As a new graduate my focus was to launch straight into a fast-paced setting where I can showcase my ability to deliver exceptional performance and explore skills in a practical setting. At the forefront of customer queries, I lead every claim and customer discussion from concept to completion, working in partnership with customers to resolve issues with a personalised approach. Key achievements include:• Working diligently on my own initiative to prioritise workloads • Delivering customer solutions on time• Performing security and authenticity checks on claims• Aligning claim discussions to financial protocols• Managing complex cases with strategic thinking• Handling customer data with discretion• Uploading information into the internal/CRM system

Hull, England, United Kingdom

With a focus on deep diving into customer metrics, I have a strong understanding of GDPR, always handling high volumes of data (and in this role patient data) with precision. By performing customer research and addressing discrepancies, I have successfully worked with customers to resolve issues and achieve a satisfactory conclusion.

Abuja, Nigeria

Having achieved 95% client retention during my time at Keystone Bank, my forte was delivering personalised customer service. This was the central reason behind achieving exceptional success in terms of securing new business. Key duties included:• Established a rapport with high-net-worth, influential customers• Exploring new opportunities for business development• Accelerated income with consultative selling• Analysed the market to understand the economic landscape• Invested personality and a soft-sell approach• Upselling and cross selling complementary products• Enhancing the customer experience yet securing additional revenue.

Jos, Plateau, Nigeria

My time at Greenlife was focused on delivering the highest standard of support to patients and to clinicians as a part of the customer care team and in Theatre. Key duties included:• Mentored a team of 4 interns• Cultivated interdepartmental partnerships• Documented statistics, user rates and performance metrics into internal reporting• Quality checked tasks using techniques including call monitoring• Increased Operative performance by 95%• Coordinating schedules• Addressing unplanned situations with planning, and logic.

Project Management Including Prince2, Agile (In Progress)

Project =management analyis whch include; - PRINCE2 - Agile - Business analysis

Introduction To Investment Risk & Taxation

M.Sc, Business Management

Key modules: • International business context • Marketing management in action • People management • Business strategy • Interactive IMC.

Credit Analyst Certificate, Credit Management, Certified Credit Analyst

Banking School Certification, Banking School, Executive Trainee

B.Sc, Banking And Finance, Second Class Upper