• Consultation & Requirements Gathering: Collaborated with cross-functional teams to understand business processes and capture client requirements to customize ERP system configurations. • ERP System Configuration: Configured and customized ERP systems (Oracle/Sylogist/Sage) based on client-specific needs, ensuring alignment with business goals. • Project Management: Led ERP implementation projects, managing timelines, resources, and communication with clients to ensure successful delivery. • Integration & Data Migration: Managed the integration of ERP with existing systems and performed data migration, ensuring data accuracy and integrity throughout the process. • Training & Support: Provided end-user training during and after implementation, ensuring users were equipped to utilize the ERP system effectively. • Documentation: Developed comprehensive user manuals and system documentation to support end-users and provide a reference for ongoing use. • Testing & Troubleshooting: Conducted thorough system testing, identifying and resolving issues pre- and post-go-live to ensure a smooth transition. • Post-Implementation Support: Delivered continuous support post-launch, addressing system issues, troubleshooting, and implementing system updates. • Productivity Management: Managed project workloads and schedules to meet productivity targets, ensuring timely and effective project completion.

• Reduced Company operational costs and expenditures to 60% margins of the yearly budget by developing and implementing new workable budgets based on the prior year’s revenue and expenditures.• Spearheaded the day-to-day operations of the organization, ensuring it remained profitable and relevant in a competitive market.• Acted as chief marketer and relationship manager; sourcing new business and achieving over 200% returns annually.• Ensured consistent service delivery of premium services to clients, resulting in over 100% client retention year in, year out.• Engaged both local and international partners and suppliers on behalf of the organization for strategic alliances, enhancing business growth.• Actively monitored competition, providing competition information and activities to aid business intelligence in support of key business decisions and strategic planning to partners and suppliers.• Developed and implemented new budgets based on previous revenue and expenditures, ensuring financial stability.• Enhanced business intelligence by providing competition information to partners, aiding in strategic planning and decision-making.

• As integral member of CWL SYSTEMS Support team, owned client aspects of service management for assigned accounts, leading to a 600% increase in business returns and customer retention.• Interfaced with customer’s executive management and relevant leadership within the service delivery organization to ensure excellent service delivery performances that met and exceeded customer expectations.• Spearheaded the service desk and collaborated effectively with the technical team to consistently achieve KPIs laid out in contracts and service level agreements.• Developed and managed customer contract relationships related to day-to-day operations of the contracts, managing client expectations in conjunction with the account management team.• Led and facilitated regular service delivery reviews with customers, account managers, internal delivery teams, and services leadership, underpinning contract service providers.• Managed the operational and financial performance of contracts, working with the delivery organization to maximize overall service delivery performance to the customer

 Service Development & Delivery Manager (Key Account) – MTN Nigeria communications Ltd for wireless and core Network solutions. Technical Support Services, after Sales Support, Service Contract handling. Technical Training Support for Customer Staff, on-site Technical Training, Expert Team Formation and Monitoring, Spare Parts issues and Technical Assistance Support. Customer Relationship, Business Development and Maintain existing Customer account. Customer Care services, Co-ordination of Call Center Executives, Call Center Administration for Clients and after Sales Support Services. Customer Care Center Supervision for Huawei in Lagos and Abuja Call Centers. Service Contract Sales, Implementation and Management for Clients. (Yearly, Half Year and Quarterly). Monitor competition; supply competition information and activities to aid business intelligence in support of key business decisions and strategic planning.