Abiola Alade-Adewusi Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

PROJECT MANAGEMENT:- Orchestrated end-to-end project management for mobile and web app development within a dynamic fintech startup environment, employing agile methodologies.- Skillfully coordinated diverse stakeholders and allocated resources to ensure the seamless execution of projects from proof of concept to final product launch, collaborating closely with designers, developers, and founders.- Led requirement gathering and definition efforts, aligning project objectives with stakeholder needs and expectations.- Effectively managed teams, mitigated risks, and optimized budgets to ensure the successful delivery of projects.OPERATIONAL & PRODUCT DEVELOPMENT:- Conducted comprehensive market and user research, driving informed decision-making and enhancing product development strategies.- Directed the development of proof of concept builds to support fundraising initiatives for seed rounds, contributing to the startup's growth and success.- Implemented rigorous quality assurance processes to guarantee the high standard of all project deliverables, ensuring optimal performance and user satisfaction.

Federal Capital Territory, Nigeria

PROTOCOL MANAGEMENT• Orchestrated and executed the planning, organization, management, and coordination of Official and Social Events, leaving lasting impression on attendees.• Fostered strong diplomatic relations by liaising with the Ministry of Foreign Affairs, securing essential Note Verbal for Top officials of the Agency, ensuring smooth and successful engagements.• Streamlined the procurement and reissuance process of Official Passports and travel documents for Top officials ensuring seamless travel arrangements.• Expertly managed logistics and hospitality details for the CEO/Director and Management staff, delivering impeccable service and exceeding expectations.CLIENT SERVICE• Provided exceptional customer service, promptly addressing inquiries and requests in person, over the phone, and via email, leading to an impressive 90% customer satisfaction rate.• Efficiently managed the Agency's Front Desk, ensuring a welcoming atmosphere and delivering prompt service.• Effectively resolved complaints, resulting in a noteworthy 20% reduction in escalated issues and ensuring overall customer satisfaction.• Conducted extensive research on products, services, and solutions to offer comprehensive support and address clients' queries effectively.• Collaborated closely with customers, proactively communicating policy updates and successfully launching new products, resulting in an impressive 15% increase in customer retention.ADMINISTRATION• Demonstrated exceptional organizational skills by booking appointments and meticulously scheduling itineraries for Director of the Agency, ensuring optimal time management and productivity.• Oversaw planning and execution of the Centre's promotional exams, implementing efficient strategies that improved exam process and yielded measurable results.• Served as Head of Unit Secretariat, displaying strong leadership and organizational capabilities in facilitating seamless communication among team members.

Federal Capital Territory, Nigeria

OPERATIONAL MANAGEMENT:- Spearheaded the development and implementation of streamlined processes and procedures, driving operational efficiency and enhancing customer satisfaction across multiple retail locations.- Ensured optimal staffing levels and conducted comprehensive employee training programs to maximize performance and service quality.- Led recruitment efforts, provided ongoing training, and implemented performance management strategies to foster a culture of exceptional customer service.- Directed all aspects of inventory management, from procurement to stocking, to maintain optimal stock levels and meet customer demands.- Maintained high standards of cleanliness and presentation, creating inviting and organized store environments.- Ensured full compliance with legal and regulatory standards, minimizing risks and ensuring operational integrity.MARKETING & SALES MANAGEMENT:- Orchestrated the management of social media channels, leveraging online platforms to enhance brand visibility and engage with customers effectively.- Developed and managed budgets to support marketing and sales initiatives, optimizing resource allocation for maximum return on investment.- Maintained accurate financial records and accounts, ensuring transparency and facilitating informed decision-making processes.

Ikeja, Lagos State, Nigeria

ADMIN & OPERATIONAL- Managing the calendars of the executives and scheduling meetings, appointments, and travel arrangements.- Preparing and editing important documents, presentations, and reports.- Minute taking during board meetings and staff weekly meetings.- Conducting research on leisure packages and gathering information for executive decision-making.- Handling and prioritizing incoming communication (e-mails, phone calls, etc.) and responding to routine inquiries.- Providing administrative support to the executives as needed, including arranging catering, greeting guests, and handling other ad-hoc tasks.LOGISTICS & TICKETING- Coordinating and arranging logistics for Board meetings, internal meetings, conferences, and company events.- Corporate Hospitality packages development and services.- Management of Ticketing applications and travel logistics for CEO and Board of Directors.CLIENT & SUPPLIER MANAGEMENT- Managing of Front desk and Reception Area.- Acting as a liaison between the executives and other departments to ensure effective communication and coordination.- Managing of office supplies and equipment, and ensuring that the office is well-maintained and organized.

Lagos, Lagos State, Nigeria

ADMINISTRATIVE SUPPORT:- Facilitate administrative tasks for company partners.- Provide exceptional support and assistance to clients, ensuring their needs are met promptly and professionally.- Serve as the primary point of contact for partners, filtering incoming requests and communications.- Attend meetings, record minutes, and organize agendas and materials.- Coordinate special projects and initiatives delegated by partners.- Oversee partners' budgets and expenses.- Represent partners in maintaining relationships with clients, vendors, and stakeholders.

Lagos, Lagos State, Nigeria

MARKETING- Carry out market segmentation and research to single out prospective clients. - Develop sales approach for selling company’s product offerings including exhibitions, Seminars, fashions shows and other products from time to time.- Ensure implementation of marketing plans.- Supervise marketing activities.- Ensure effective implementation and follow-ups on the overall marketing and sales strategies in approaching targeted companies.CLIENT SERVICES- Working closely with clients to understand requirements and feedback, and communicating these to production development teams. - Maintain client relations along with monitoring and assessing results to retain long term relationship(s).

Lagos

- Market segmentation.- Knowing clients' needs and striving to meet it, with the help of the production team.- Maintaining good customer relations with all clients.- Monitoring operation employees in installing boards and maintaining it.

Lagos, Nigeria

- Reports and analyzes the Stock Market of the Nigerian Stock Exchange.- Reports, interviews and cover all Business activities around Lagos cities.- Transcribe all News Materials on Business activities covered.

Post Graduate Diploma In Management, Business, Management, Marketing, And Related Support Services

Graduate Member

Associate Member

Hnd Mass Communication, Communication, General