- Led pricing negotiations with the Bank's core vendors and brokered deals that translated into 60% growth in digital banking revenue to US$2.2million.- Grew the Bank's merchant portfolio by a baseline of 25% year-on-year, ultimately growing payment volumes 3x in 3years- Led critical pricing negotiations with the Bank's Telecoms partners and secured a 20% reduction in service charges thus widening the growth runway for digital banking portfolio.- Developed a cost optimisation methodology that revealed income gaps and leakages of $600,000 per month, and coordinated revenue recovery activities totaling US$2.1 million in two years.- Led brainstorming sessions with the Bank's product development team to create two new merchant solutions, which resulted in new income streams totaling more than US$275,000 in revenue contribution.- Championed the Bank's data monetisation efforts and closed partnership deals worth more than US$200,000 each year.

- Significantly increased customer net satisfaction score resulting in higher retention numbers by driving proactive customer engagement. - Grew the customer base in one of the Bank’s key service locations by 300% within 2 years by driving a shift from a product led service strategy to an customer experience led strategy.- Successfully grew deposit liabilities for the Bank in excess of US$1.2 million through a mix of product, pricing and service strategies.