Abiola Oyelami Email & Phone Number

London Area, United Kingdom

- Successfully managed and responded to an average of 150 inquiries and queries daily across multiple communication channels, maintaining a resolution time of under 2 hours.- Implemented efficient administrative processes resulting in a 20% increase in productivity within the Ades Online Store department.- Improved sales management procedures, leading to a 15% increase in monthly sales revenue.- Fostered strong client relationships resulting in a 25% increase in repeat business and customer loyalty.- Increased social media engagement by 30% through strategic content creation and scheduling.- Conducted thorough market research and competitor analysis, providing valuable insights for strategic decision-making and product development.- Achieved a 95% customer satisfaction rate by promptly addressing and resolving customer inquiries and issues.- Ensured compliance with GDPR by maintaining confidentiality and handling sensitive information appropriately.- Enhanced inventory management accuracy by implementing processes to ensure real-time updates of stock quantities on Sage 200 and Magento platforms.- Reduced delivery-related issues by 20% through proactive monitoring and prompt initiation of claims with delivery agents (DPD & DHL) for damaged parcels within a 48-hour timeframe.- Received company Staff of the Month award in May 2023 and Outstanding Staff Award in the Admin and Customer Service team for the year 2023, showcasing dedication and excellence in service delivery.

- Achieved a 20% increase in efficiency in handling telephone inquiries by implementing astreamlined call handling process.- Reduced response time to email inquiries by 30% through prioritization and utilization of email management techniques.- Improved sales order and purchase order processing accuracy by 15% through meticulous data entry and verification procedures.- Enhanced security measures by implementing proactive CCTV monitoring strategies, resulting in a 25% decrease in security incidents and breaches.

Ibadan, Oyo, Nigeria

1. Conducts in-depth research to identify new market opportunities and consumer preferences to support campaign creations.2. Set specific marketing goals that align with the overall direction and clients business goals.3. Develop and maintain digital campaigns to increase clients web traffic.4. Track and measure marketing outcomes including marketing activities, response, leads, sales, retention, and ROI.5. Forecast market trends.6. Research market to identify new opportunities.7. Generate innovative ideas to promote brands and products.8. Develop business cases to support new marketing strategies, budget requests, projects, and marketing plans.9. Use customer feedback to ensure client satisfaction.10. Ensure brand alignment to increase brand awareness and equity.

Ibadan, Oyo, Nigeria

- Identified and capitalized on emerging market trends, resulting in a 15% increase in market share for Olly Express within the Ibadan area.- Developed and implemented a targeted marketing strategy that led to a 25% rise in customer engagement and brand awareness.- Utilized data-driven insights to optimize marketing campaigns, resulting in a 20% increase in lead generation and conversion rates.- Established strategic partnerships with local businesses and organizations, resulting in a 30% expansion of Olly Express's customer base.- Conducted regular performance evaluations of marketing initiatives, leading to a 10% improvement in overall campaign effectiveness and return on investment (ROI).

Ondo, Nigeria

Preparing press release periodically on the Union's internal and external activities.Dealing with enquiries from the public, the press, and related organisations.Planning publicity strategies and campaigns.Speaking publicly at interviews, press conferences and presentations

Ondo West, Ondo, Nigeria

on air personality, sport presenter, jingle voice over, content creator, studio manager

Present sales, revenue and expenses reports and realistic forecasts.Identifying emerging markets and market shiftsDesigning and implementing a strategic business plan that expands company’s customer base and ensure it’s strong presence