Abiola Adepegba Email & Phone Number

Saskatoon, Sk, Ca

Regina, Saskatchewan, Canada

• Accomplished ITIL service delivery for service request management and problem-solving• Managed SaskTel Integrated Business Communications (IBC) VOIP as an administrator• Managed Google workspace using Cloud Computer skills• Installed, troubleshot, and repaired desktop and laptop computers• Terminated networking cable connections to switches and hubs• Resolved network issues across the organization on all IT equipment• Managed successfully ShareVision site as an… Show more • Accomplished ITIL service delivery for service request management and problem-solving• Managed SaskTel Integrated Business Communications (IBC) VOIP as an administrator• Managed Google workspace using Cloud Computer skills• Installed, troubleshot, and repaired desktop and laptop computers• Terminated networking cable connections to switches and hubs• Resolved network issues across the organization on all IT equipment• Managed successfully ShareVision site as an administrator at the back-end• Remotely access computers on the domain to resolve various IT-related issues• Providing technical assistance to customers on inbound telephone tech support calls• Updated antivirus, installations, and virus removals on all systems.• Connected Printers and other new devices to the organization network.• Set up smart board, camera, and other gadgets for Hybrid Classes and workshops.• Provided clients/new immigrants assistance via phone, email and chat towards resolving computer related issues• Set-up of iPhone/iPad for new users/clients according to organization procedures and security features Show less

Saskatoon, Saskatchewan, Canada

• Resolved customer problems and complaints by certifying the issue, explaining the best solution, and following up with cases.• Maintained accurate records of customers’ interactions, corresponding cases and resolve flows of cash at the end of my shift.• Educated customers and potential customers who had questions about Freshco promos, other store benefits and assisted them to subscribe for ongoing promotions.• Act in response to telephone inquiries, providing excellent service to… Show more • Resolved customer problems and complaints by certifying the issue, explaining the best solution, and following up with cases.• Maintained accurate records of customers’ interactions, corresponding cases and resolve flows of cash at the end of my shift.• Educated customers and potential customers who had questions about Freshco promos, other store benefits and assisted them to subscribe for ongoing promotions.• Act in response to telephone inquiries, providing excellent service to customers inquiring about the availability of products and status of orders.• Listened attentively to the caller’s needs to ensure a positive customer experience.• Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. Show less

Master Of Business Administration - Mba, Marketing Management

Bachelor'S Degree, Physics

Higher National Diploma, Physics/Electronics

National Diploma, Chemical Engineering

Professional Certificate, Networking Hardware