Abir Ahmad Email & Phone Number

Milton Keynes, England, United Kingdom

St Albans, England, United Kingdom

Software Used: ServiceNowOutline:I provide all account and asset requirements for project contractors, working to configure, pack and ship computers, monitors and peripherals to contractors working from home. I also provide, as required, technical insight and IT support in areas of knowledge to Deloitte colleagues and D-ROC projects, making sure to resolve their issues according to the SLA. My other roles included reimaging assets as well as supporting the development, maintenance, improvement, and management of the processes/builds we use and make formal changes which make any builds more efficient. Key Responsibilities/Skills:• Completing builds for multiple projects (rebuilding desktops/laptops, installing software, running scripts, installing certificates, place project specific files).• 1st/2nd Line Support to all project users, troubleshooting software/hardware issues.• Utilise knowledge of M365 (Word, Excel, Outlook, Azure)- Excel knowledge for auditing and tracking of all owned assets (laptops, monitors, desktops) with the use and knowledge of Excel formulas. - Outlook knowledge to add specific inbox access for users.- MS Azure used for security purposes, e.g passwords and authentication methods.- MS Word used to create/update a multitude of guides relating to each build process.• Ticket controlling (raising, resolving, & assigning tickets) using ServiceNow.• Updating tickets, assets, time tracking through ServiceNow.• Liasing with our IT Teams & Projects to increase efficiency of tasks and maintain high SLA. Key Achievements• Completed on average 150+ Tickets per month. • SLA met as all software/hardware tickets were dealt with within 24 Hours.• Advanced 2 Stages of the Development Plan within 1 Year.

Milton Keynes, England, United Kingdom

I work closely with the existing team supporting internal users and providing a first-class service to our customers.Responsibilities- Technical support of a suite of business applications.- Using Office 365 - Documenting IT systems with good attention to detail- Supporting Windows environments- Using effective communication skills to solve internal issues- Implement and operate Quality systems and processes- Proficiency in Office IT systems

Bedford, England, United Kingdom

OutlineTaking outbound and inbound calls to our supporters inviting them to support charities on a regular basis. Contacting our existing supporters and thanking them for their support as well as effectively communicating with them to help encourage them to upgrade their donations to benefit the charity more. Maintaining our monthly targets to continuously be beneficial to the organisation. Key Responsibilities• Call Handling both internally and externally to supporters for charities.• Maintain high levels of customer service to improve supporter relations and better represent the organisation in a better light.• Generate interest for the charities / organisation I work for and to end all calls with supporters on a positive, happy note. Raising money for charity. • Complete call logs / reports as well as processing payments & updating the database.Key Achievements• Maintained a utilisation target of 80% for 6 months, meaning my calls were effective and followed all-important guidelines.• Met all my targets with each campaign I was assigned to, for example hitting my 1:7 goal which is for every 7 calls, I receive 1 regular donation.• Receiving positive feedback for 8/10 charities I represented and was recognised for this.

Luton, United Kingdom

Outline / Key Responsibilities:• Serving and maintaining order on the till.• Replenishing stock around the store and helping handle deliveries. • Engaging with customers in the store making sure they have a good shopping experience. • Providing great customer service and improve customer relations with every engagement.

Hitchin, England, United Kingdom

Software Used: OPUS & AlphaOutlineLiaise with clients to ensure all their enquiries and concerns about our services are all answered and leaving them satisfied within a timely manner. To update all customer records when a change occurs to make sure all information is always correct and true. Key Responsibilities/Achievements• Providing our Clients, Policyholders, Financial Advisors, and Power of Attorneys with confidential information such as their Full Policy Details, Pension & Tax Info, and Funds.• Helped manage the large workload with ReAssures recent merge with Legal & General.• Maintaining a minimum of 75% utilisation on a daily basis. Using the OPUS software to relay to my team with current updates on the work and reallocating work if necessary. • Implementing Time Management to respond to all the customers’ needs and enquiries.

Luton, United Kingdom

My role here required me to:• Serving and engaging with customers on the till. • Working the fry station. Making sure everything is in order and being fried correctly. • Cleaning the store and making sure all customers orders are to their satisfaction.

Luton, United Kingdom

My role here required me to: • Completing customer’s purchases on the till and making sure they got everything they needed.• Communicating with customers on the shop floor and making sure their shopping experience is at an optimum. • Stocking product back on the shelves and making sure everything is in the correct order.

Luton, United Kingdom

My job here required me to:• Help prepare all the tables and making sure the venue is clean before guests arrive. • Serving all the customers their food and drinks and making sure they have whatever they need. • Clean the venue after the guests leave. Such as hoovering, cleaning the dishes, and putting cutlery away.

Luton

My role here required me to:• Engaging with customers, finding out their problems with their technological device. • Finding solutions to their technological issue. • Helping to repair the product and making it good as new.

Undergraduate Degree, It Management For Business, 2:1

Module includes learning and acquiring skills about management of IT systems, including software, hardware, and web-based systems.

Bachelor Of Technology - Btech, Business And It, Distinction

Activities and Societies:BTEC IT (Received Distinction) BTEC Business (Received Distinction) I gained knowledge on both how IT systems.

Gcse, 8 Gcses, 8 A*-C Gcses Including Maths, English And Science