• Research and identify new business opportunities for the ecosystem, and build and maintain relationships with customers.• Seek ways of improving the way the business operates in view of the latest market trend and customers’ feedback.• Cultivate strong relationships with new clients while maintaining existing client relationships.• Collate and maintain client information in the CRM database.• Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required• Build contacts with potential clients to create new business opportunities.• To maintain professional relationship with customers through rapport building.• Preparing the documents of Standards (ISO 9001, ISO 14001, ISO 45001, ISO 27001) prepare and sending proposals &contract to client based on their requirements.• To maintain customer database (new & potential) and communication record phone call on daily basis.• Tracking the proposals status, monthly lead and potential client communication status on regular basis.

• I've been working at inbound after joining ShopUp for 4 months before getting promoted to a outbound for 6 months beforegetting promoted to a MOKAM telesales team.• Deliver prepared sales scripts to persuade potential customers to purchase a product or service & the customer through thesales process• Contact clients from various sources over phone & Handle and solve customer queries and grievances• Maintain customer/potential customer data bases & Maintains professional and technical knowledge.• Complete records of telephonic interactions, orders and accounts.• Tracking, recording and reporting sales on a daily basis & Aiming to achieve monthly or annual targets.

• Make Outbound Calls in a timely manner• Explaining ideas and information to customers.• Upkeep and maintain feedback and claims information to system applications and organize an accurate database.• Lead and drive customer satisfaction by providing best-in-class standards with a view towards establishing and maintaining a competitive advantage.• Channel customer’s feedback to management or relevant departments for service.• NPS Score Improvement - Score/Area and maintain, (Analysis, Findings to improve)

• Manage large number of inbound and outbound calls in a timely manner.• Identify customer's needs, clarify information research every issue and provide solutions and/or alternatives.• Excellent Communication skill with customers• Sense of responsibility and achieve the daily target.• Analytic skills and working ability for team development.• Ensure smooth operations and effective collaboration with team members

• Managing & Lead the team as a team captain and Achieve the companyʼsKPI on a regular basis.• Analysis customer complain & try to solve all complain because I'm a teamcaptain of my team & Identify the team member problem and try to share with my team leader. Submit regular report to Team leader each an every Week by mail & Whatʼsapp.• Understand organizationʼs products, services, procedures, guidelines andcommunicate to all Team members.• Two times get the best employee award in company, to achieve thecompanyʼs targeted KPI in every months. Specialist for customerscomplain management system. Companies and programs operation rate 100%