Cx Insights Analyst
Current- Proficient in using data analysis tools like Excel and Topbox, and analyze large datasets related to customer interactions and feedback
- Familiarity with CX metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and their application in evaluating customer perceptions and loyalty
- Effectively communicate key insights and recommendations to stakeholders across different levels of the organization
- Create visually appealing and informative dashboards and reports using tools like Excel/Google sheet and PowerPoint/Google Slides presentation
- Regularly monitor and track CX KPIs, providing timely insights and reports to support data-driven decision-making
- Engage in regular communication with stakeholders to understand their needs and tailor insights accordingly