Abirami Sampathkumar Email & Phone Number

• Proficient in using data analysis tools like Excel and Topbox, and analyze large datasets related to customer interactions and feedback• Familiarity with CX metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and their application in evaluating customer perceptions and loyalty• Effectively communicate key insights and recommendations to stakeholders across different levels of the organization• Create visually appealing and informative dashboards and reports using tools like Excel/Google sheet and PowerPoint/Google Slides presentation• Regularly monitor and track CX KPIs, providing timely insights and reports to support data-driven decision-making• Engage in regular communication with stakeholders to understand their needs and tailor insights accordingly• Emphasize your skills in setting up data validation rules to ensure data accuracy and integrity