• Handling customer accounts directly by consistent monitoring of configuration/issues in production network and providing periodical report for corrective action. • Onsite debugging support for secured customer environment in GCC.• Tracking field issues proactively and provide recommended release suggestion. • Review customer found defects and provide suggestion for Test plan modification

• Worked as Lead Engineer in HCL (Cisco offshore)for 5.6 Yrs under CISCO partnership banner.• Having 5.6 years of experience as Network Engineer and worked on multiple Networking technologies.• Hands on experience in Cisco 7200, 7500 series routers and ME3600.• Expertise in configuring and troubleshooting of Routing Protocols - RIP, EIGRP, OSPF, BGP• Handled platform specific customer queries on Cisco 7200 platform and given solution to TAC engineers.• Worked in Script Automation for QOS, EVC features in ME3600 (L3 switch).• To develop script for testing QoS features in ME3600 with EFP,Access,Trunk modes• To ensure Quality assurance of Routing protocols, QoS, MPLS features in Cisco IOS for 7200 routers.• Develop test plans by analyzing customer found defects and suggesting additional test scenarios to devtest.• Handle platform specific customer queries and work together with TAC team.• Conduct Technical Interviews & training on usage of MPLS,BGP .• Presenting Weekly/Monthly reviews on team performance & road map ahead to the customer.