Senior Business System Analyst
CurrentI am responsible for gathering business requirements from business owners and SMEs, organizing and facilitating Agile and Scrum meetings, and managing the scrum process. I have experience in writing user stories, updating XML, Pivot tables, and UML diagrams, and working as a liaison between core workstreams and product teams. I have experience managing service delivery, network infrastructure, and customer support in the telecoms industry, ensuring conformity to compliance and corporate governance guidelines. I have experience in managing member enrollment, claims, and payors, and have experience in following MITA goals for secure data exchange and integration of out-of-network services to care coordinator portal. I have experience driving weekly calls with internal product teams and external vendors, meeting test coordinators, and providing non-technical EPICs/user stories for state and community outreach workstreams. I have experience in creating user stories using AGILE Exposure and Scrum-based projects, and Agile principles. They are experienced in task management, customer service, and organizational skills, and have proficiency in AvePoint and Microsoft 365