Adam Birch Email & Phone Number

New York, New York, United States

• Strategize and Manage Global Hardware Budget: Plan, forecast, and meticulously track the global hardware budget, ensuring optimal allocation and utilization of resources.• Optimize Resource Allocation: Define precise resource needs for core support functions, ensuring optimal operational efficiency.• Enhance Service Offerings: Continuously evaluate and innovate service offerings to enhance efficiency, reduce costs, and elevate the overall quality of IT solutions.• Communicate Technical Concepts Effectively: Develop communication strategies that clearly articulate complex technical concepts, problems, and solutions to all colleagues, from senior to entry-level staff.• Build Strong Relationships: Foster robust relationships with key team members and business stakeholders, promoting a collaborative and supportive work environment.• Collaborate with Stakeholders: Work closely with business stakeholders to identify and understand their technology requirements, challenges, and opportunities, driving tailored solutions.• Leverage IT Capabilities: Harness the enterprise IT organization, infrastructure, and technology capabilities to achieve business outcomes, aligning IT initiatives with strategic goals.

New York, New York, United States

• Partner to the business ensuring goals and objectives align to their needs and are met• Proactively manage delivery of services, desktop side support and key infrastructure needs• Work with the support managers to create, implement and maintain ITS policies and procedures• Project manager for multiple ITS infrastructure and service related projects• Build, document, and develop training materials as needed

Managing the MGTI APAC Service Desk as part of the Global Service Desk management team

Milton Keynes

Development and setup of incident reporting within the organisation for the EMEA region with special focus on the Global Service Desk's requirements

First point of contact for all new hires into the Marsh Contract.Initial training period of two weeks handling due to high turnover of analysts.

Paralimni, Famagusta, Cyprus