Abishan Pasupathipillai Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Compiled and edited multiple urgent customer monthly report updates from the electrical, mechanical, and systems teams, ensuring they were acceptable and easy to understand for the client on short notice.
• Improved documentation quality by providing feedback and optimizing document templates for department teams.

• Led the documentation lifecycle of IBM TechZone products and features, writing, editing, and maintaining various forms of software technical documentation.
• Joined the team as the first Technical Writer, providing a fresh perspective on documentation standards and maintenance, improving content where needed.
• Translated complex information into straightforward steps that users of all levels can read and understand
• Created documentation for the frontline support team to resolve… Show more
• Created documentation for the frontline support team to resolve customer inquiries and problems.
• Developed effective communications strategies with the Principal Content Manager to promote assets, supporting organizational growth objectives.

Markham, Ontario, Canada

• Developed technical documentation, including installation guides, quick installation guides, user guides, software upgrade procedures, and more for various BLiNQ hardware and software products.
• Translated difficult concepts and instructions to understandable documentation for both internal and external documents.
• Regularly updated release notes for BLiNQ products using JIRA and Confluence.
• Communicated with product managers, engineers, and developers to successfully create… Show more
• Communicated with product managers, engineers, and developers to successfully create documentation within given timelines. Show less

Toronto, Ontario, Canada

• Developed technical documentation, including installation guides, quick installation guides, user guides, software upgrade procedures, and more for various BLiNQ hardware and software products.
• Translated difficult concepts and instructions to understandable documentation for both internal and external documents.
• Regularly updated release notes for BLiNQ products using JIRA and Confluence.
• Communicated with product managers, engineers, and developers to successfully create… Show more
• Communicated with product managers, engineers, and developers to successfully create documentation within given timelines. Show less

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Managed in-person, email, and telephone inquiries, emails, in-person for various swimming programs.
• Oversaw class schedules, editing, cancelling, and booking classes.
• Maintained a professional workspace by planning, organizing, and efficiently managing daily tasks.
• Provided excellent customer service by welcoming parents and students, and a positive environment.
• Monitored and assisted employees with day-to-day work, ensuring optimal team performance.