• Introduces best practice processes around work assignments and quality of output.• Managed Denial Management and RCM• Maximizing overall team performance. Identifies and resolves the more complex issues around pending transactions.• Directs the accurate and timely processing of claims to meet or exceed client service level agreements.• Review quality audit of accounts.• Works with the team to complete assignments.• Training new hires.• Communicating in a transparent and constructive manner.• Team members are being watched over without being micromanaged.• Encouraging team members to collaborate and work on tasks and projects together, where appropriate• Creating shared ownership for successful outcomes.• Accepting accountability for unsuccessful results.• Adjusting to organizational changes and guidelines.• Enabling each employee to realize his or her own potential and advance within the organization.• Analyzing QA team process for deficiencies and inefficiencies, recommending and implementing

• Performed timely quality checks of the transactions as per sampling plan.• Ensured timely coaching is delivered and actions plans are created to achieve defined quality standards.• Analyzed and provided actionable data to various internal support groups as needed.• Compiled and tracked the team & individual performance using the quality monitoring data management system.• Prepared and analyzed quality reports for management staff review.• Followed up on the claims for collection of payments.• Interacted with the insurance companies on behalf of doctors/physicians and followed up on outstanding accounts receivable.• Resolved billing issues that have resulted in the delay in payment.

• Coordinated in the preparation of reports and participated in Accounting & Finance committee meetings.• Reviewed and analyzed accounts receivable aging and interfaced with different levels of Firm management and staff to enhance revenue and mitigate write-offs.• Maintained the billing system, generated invoices & account statements, performed account reconciliations, and maintained accounts receivable files & records.• Investigated and resolved irregularities or enquiries and assisted in general financial management & analysis.• Contacted clients via phone, email, and formal letters to follow up on the status of unpaid invoices.