Abishek Surendra Babu Email & Phone Number

Chennai, Tn, In

India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

● Team Managemento Managed team of 10 presales associates∙o Built a KPI metrics system to evaluate and improve operations,targets and forecast needs.o Provide technical mentorship and training for new hires andpeers.o Conducted interviews with participants to assess eligibility● New Customer Acquisition & Revenue Generationo Achieved constant growth of +25% increase in new customersmonth on month.o Played vital role in achieving a product wide All time high in a single month (2018 Dec- 10 million revenue)o Curated an action plan to achieve $120 million in a year for 2019 and successfully executed the same● Business Developmento Consulted with product development teams to enhance the product, based on customer data.o Working closely with the product development team to demonstrate and prototype integrations within the customer environment.o Developed pricing strategies while balancing firm's objectives withcustomer satisfaction maximisation.● Training and Developmento Educating and training the sales team on features and uses ofManageEngine products.o Communicating channel partners regarding sales activities andmarketing strategies.o Preparing and delivering product messaging to highlight ManageEngine value proposition through whiteboard and slide presentations, product demonstration, proof of concept management, and RFP response documents.● Technical Evangelisto Traveled to 15+ countries to deliver product presentations or forcustomer meetups.o Participating and evangelizing ManageEngine at events, forums. o Created awareness in various best practices suggested by ManageEngine.

Chennai, Tamil Nadu, India

Created and applied Key Performance Indicators data to evaluate and improve operations, target current business conditions, and forecast needs.Consulted with product development teams to enhance products based on customer data.Communicating channel partners regarding sales activities and marketing strategies.Developed insights on marketing campaigns to assess performance against goals.Educating and training the sales in the features and use of ManageEngine products.Traveled to 15+ countries to deliver product presentations or for customer meetups.Providing sales team support and skills on strategic proof of concepts.Working closely with the product development team to demonstrate and prototype integrations within the customer environment.Preparing and delivering product messaging to highlight ManageEngine value proposition through whiteboard and slide presentations, product demonstration, proof of concept management, and RFP response documents.Providing technical mentorship and training for new hires and peers.Participating and evangelizing ManageEngine at events, forums.Cross-trained existing employees to maximize team agility and performance.Onboarded new employees, including training and mentoring.Evaluated employees' strengths and assigned tasks based upon experience and training.Conducted interviews with participants to assess eligibility.Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.

• Working with prospect’s data to deliver world-class product demonstrations• Becoming an expert in the features, benefits, and application of ManageEngine products• Driving all aspects of successful Proof of Concepts from requirements and design to training and delivery• Communicating via phone, email, face-to-face and web meetings with prospects assisting and guiding them through the evaluation and selection process• Supporting all strategic deals involving complex data and/or data sources• Being the customer advocate and liaison for product management and development• Backing up the technical support staff as needed

• Scoping a customer issue by collecting the relevant facts and investigate the problem by doing my own research and by involving other teams as needed.• Consulting and collaborating with immediate peers or colleagues around the world and with management and engineering to resolve service issues.• Acting internally as a customer advocate.• Empowering customers to find information, self-solve when they decide to, and learning more about ManageEngine products, services, and support.• Advising customers on how to gain additional value from their ManageEngine products.• Documenting my technical work and research to help my colleagues, improve the product, and improve the support experience.• Maintaining a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

• Helped customers over email, phone and in live debugging sessions to resolve technical issues with Symantec’s Backexec product• Identified, logged and helped create knowledge about issues as they are resolved• Worked with Development Engineering and Quality Assurance Engineering to reproduce and debug problems• Adhered to processes and helped in tune them for efficient case handling

• Responds to Call, emails from British Telecom customers• Asked customers targeted questions to quickly understand the root of the problem• Tracked computer system issues through to resolution, within agreed time limits• Talked customers through a series of actions, either via phone, email or chat, until they've solved the issue• Properly escalating unresolved issues to appropriate internal teams• Provided prompt and accurate feedback to customers