Sme
• Suppoted a cross functional team of 37 associates, mentored team members and assigned tasks based on their experience and skillset.• Acted as a point of escalation for vendor/supplier/customs agents, assisted business team in shipment clearance, resolve issues related to export import documentations and licenses.• Conducted HSN & ADD/CVD classification audits, supported team on complex trade compliance matters, created process flow maps, SOPs and reference materials to assist further.• Collaborated with GTS leaders, legal team, suppliers/vendors, vendor managers and customs brokers to resolve customs compliance related issues.• Managed customs department queries, resolved issues related to export import documentations such as certificates and licenses etc.• Weekly and monthly process audits using 5WHY technique, RCA (Root Cause Analysis) to reduce classification errors, improve productivity and minimize SLA deviations.• Developed and presented process health reports, presentations and other weekly, monthly reports (WBR/MBR).• Monitored error trends, organize trainings and coach existing employees to reduce performance bottlenecks. • Trained and onboarded newcomers including 1 GTS leader, 2 operations managers and 17 associates.• Regularly monitored classification/tariff/policy changes and updated the team’s databases accordingly.• Collaborated with stakeholders, tech and other business departments for cross-functional projects, process improvement initiatives & new tool developments.• Capacity planning, continuous quality and process improvement along with individual growth planning for the team members.
