• Suppoted a cross functional team of 37 associates, mentored team members and assigned tasks based on their experience and skillset.• Acted as a point of escalation for vendor/supplier/customs agents, assisted business team in shipment clearance, resolve issues related to export import documentations and licenses.• Conducted HSN & ADD/CVD classification audits, supported team on complex trade compliance matters, created process flow maps, SOPs and reference materials to assist further.• Collaborated with GTS leaders, legal team, suppliers/vendors, vendor managers and customs brokers to resolve customs compliance related issues.• Managed customs department queries, resolved issues related to export import documentations such as certificates and licenses etc.• Weekly and monthly process audits using 5WHY technique, RCA (Root Cause Analysis) to reduce classification errors, improve productivity and minimize SLA deviations.• Developed and presented process health reports, presentations and other weekly, monthly reports (WBR/MBR).• Monitored error trends, organize trainings and coach existing employees to reduce performance bottlenecks. • Trained and onboarded newcomers including 1 GTS leader, 2 operations managers and 17 associates.• Regularly monitored classification/tariff/policy changes and updated the team’s databases accordingly.• Collaborated with stakeholders, tech and other business departments for cross-functional projects, process improvement initiatives & new tool developments.• Capacity planning, continuous quality and process improvement along with individual growth planning for the team members.

Anti-dumping and Countervailing Duty analysis for Amazon US imports as directed by USITC, calculate duty and block shipments.Determining Country of Origin for imported products, utilizing trade Incoterms for AD/CV determinations, review COO certificates and product specification/testing documents.Harmonized Tariff Schedule Code (HTS) Classification of imported goods for EMEA, NA, APAC countries. Utilizing GRIs and WCO regulations, explanatory notes etc. for HS classification.Writing SQL based rules to bulk classify products for worldwide Amazon catalogues. Manually classifying unique products by using SOPs and as instructed by leaders and SMEs.Trained and mentored new team members, maintaining culture of collaboration.

Perform compliance checks and categorize products based on global product compliance rules and regulations.Conducting product risk assessments for Amazon direct import products to identify potential compliance issues and developing strategies to address them.Ensuring all products in Amazon catalogs (mainly US, CA, UK & MX) met regulatory requirements and standards such as safety, environmental and chemical requirements.

B2B sales, achieve sales target, revenue generation, training new recruits, meeting clients, co-ordinate with ops team to provide best after sales service, create long term relations with clients.

Cold calling, lead generation, create long term relationship with clients, updating records in CRM.